.Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Location: Bukowice, PL Featherstone, GB Pravia, ES Ritterhude, DE, 27721 Pontivy, FR Girona, ES Crumlin, GB St. Helens, GBThe Companykp is a globally recognised leader in the packaging and specialty film industry, renowned for its unwavering commitment to sustainability and innovation. The need to act on climate change has never been clearer so we incorporate sustainability into everything we do by #InvestingInBetter - creating innovative products that enhance product protection, shelf life and contribute to reducing the overall carbon footprint.At kp, we are passionate about ensuring our customers' satisfaction, and we strive to achieve this goal by focusing all our efforts on meeting their evolving needs. Our dedication to drive a positive change in the packaging industry with a focus on quality and sustainability has earned us a reputation as a trusted partner for businesses worldwide.Global Process LeadTo contribute, design and implement effective process to be more efficient, remove customer and employees pain points and increase revenue.To participate in project impacting Customer Service or to project manage cross-functional and multi-cultural teams.Scope of the role:To design under the supervision of the Customer Service Director Global, Lean and simple processes /ways of working bearing in mind to win efficiency, remove customers and employees' pain and increase revenue. Coordination with Salesforce, Netfira, SAP and E1 key users to increase alignment of the 2 ERPs and systems used in Customer Services (CS).Strategic impact: Contribute to detail design and execution of project to modernize and professionalize CS. Suggest enhancements and new ways of working. Travelling might be required on occasion to visit attend meetings or work with colleagues/ peers/ manager.Leadership:Manage up, sideways, and down in the project she/he leads. Functional management of the regional Process leads and key usersTasks and Responsibilities:Review and enhance of existing processes in CS and relevant transactions in SAP and E1Implement new processes / ways of working including cross-functional with other departments and business units (SCM, logistics, QM, Finance and Product Management)Coordinate, implement and lead projectsEnsure efficient key users and training structureLead dotted line key users within FP Customer ServicesContribute to strategic thinking in coordination with FP Customer Service leaders, Directors, and Commercial leadersAdvising the Director CS on projects and all topics that contribute to the optimization of the CS performance, enhancement of Customer experience or increase in revenue
