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Location: Bukowice, PL Featherstone, GB Pravia, ES Ritterhude, DE, 27721 Pontivy, FR Girona, ES Crumlin, GB St. Helens, GB
The Company kp is a globally recognised leader in the packaging and specialty film industry, renowned for its unwavering commitment to sustainability and innovation. The need to act on climate change has never been clearer so we incorporate sustainability into everything we do by #InvestingInBetter - creating innovative products that enhance product protection, shelf life and contribute to reducing the overall carbon footprint.
At kp, we are passionate about ensuring our customers' satisfaction, and we strive to achieve this goal by focusing all our efforts on meeting their evolving needs. Our dedication to drive a positive change in the packaging industry with a focus on quality and sustainability has earned us a reputation as a trusted partner for businesses worldwide.
Global Process Lead To contribute, design and implement effective process to be more efficient, remove customer and employees pain points and increase revenue.
To participate in project impacting Customer Service or to project manage cross-functional and multi-cultural teams.
Scope of the role: To design under the supervision of the Customer Service Director Global, Lean and simple processes /ways of working bearing in mind to win efficiency, remove customers and employees' pain and increase revenue. Coordination with Salesforce, Netfira, SAP and E1 key users to increase alignment of the 2 ERPs and systems used in Customer Services (CS).
Strategic impact: Contribute to detail design and execution of project to modernize and professionalize CS. Suggest enhancements and new ways of working. Travelling might be required on occasion to visit attend meetings or work with colleagues/ peers/ manager.
Leadership: Manage up, sideways, and down in the project she/he leads. Functional management of the regional Process leads and key users
Tasks and Responsibilities: Review and enhance of existing processes in CS and relevant transactions in SAP and E1 Implement new processes / ways of working including cross-functional with other departments and business units (SCM, logistics, QM, Finance and Product Management) Coordinate, implement and lead projects Ensure efficient key users and training structure Lead dotted line key users within FP Customer Services Contribute to strategic thinking in coordination with FP Customer Service leaders, Directors, and Commercial leaders Advising the Director CS on projects and all topics that contribute to the optimization of the CS performance, enhancement of Customer experience or increase in revenue. Interface and coordination for project participation in cross-divisional topics and cooperation within the organization with other process leads and key users from other divisions Establish and implement in coordination with Customer Service leaders, Commercial Excellence, and Human Resources an integrated training program for all staff to ensure and improve product and system knowledge as well as soft skills. Compliance with legal requirements and the requirements of the management system for quality, environment, hygiene, occupational safety, and energy Create/update kp's Customer Service policies and guidelines such as manual of Customer Service. Completed studies (university/technical college) in the fields of business administration or comparable completed education Skills and Experience Experience: several years of professional experience in Customer Service within complex environments using multiple systems and global teams. Technical Skills: Proficiency in MS Office (especially Excel), SAP, E1, Netfira, Salesforce, project management, change management, and process design. Languages: Proficient in English, both verbal and written. Lean thinking Attention to details, with a track-record of successful implementation Ability to manage complexity and diverse stakeholder groups Willingness to interact and work with others Multicultural management Initiative and sense of responsibility Solution-oriented Analytical skills Reliability Initiative #LI-REMOTE Apply Now! If you are determined, thrive in a fast-paced environment with high levels of accountability and focus, then we'd love to meet you! Please apply using the link below.
At kp, Diversity, Equity and Inclusion is vital to our global success. We welcome applicants from all identities, ideas, perspectives and experiences and encourage people from underrepresented backgrounds to apply. We aim to create an inclusive culture where our employees feel empowered to play to their strengths and see themselves reflected in the organization without regard to race, gender, religion, national origin, age, veteran status, disability, sexual preference, marital status, or inclusion in any other protected class.
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