About RemoteRemote is solving global remote organizations' biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you're interested in adding to the mission, scroll down to apply now.Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter.All of our positions are fully remote. You do not have to relocate to join us!What this job can offer youThis is an exciting time to join Remote and make a personal difference in the global employment space as a Payroll Specialist joining our Global Payroll Operations Team.What you bringSubstantial experience of Global Payroll Experience with US, Canada & Mexico Payrolls end to end processes.Some experience of Global Payroll Customer Implementation experience, with Canada, US & Mexico payroll industry softwares.Excellent understanding of end-to-end payroll processes and HR.Work experience in regional / global payroll operations and statutory requirements.Excellent data management skills with high accuracy and attention to detail.Experienced in handling multiple projects with multiple stakeholders.An analytical mindset with great problem-solving abilities.Ability to adapt to a fast-paced, international work environment with a passion for making an impact.Team player with the ability to work independently and take ownership to drive projects to completion.Customer-Care oriented mind set.Is a productivity geek and will constantly think of ways to improve and speed up their work.Proficient in using Google Sheet or Excel.Ability to work within a MacBook Pro environment proficiently.You understand the need and idea to work largely asynchronously.You write and speak fluent English.It's not required to have experience working remotely, but is considered a plus.Not required but is considered a plus if you have a working knowledge of Monday.com, Notion, Slack and Salesforce.Not required but is considered a plus if you have working knowledge of ADP, Gusto and Zentric payroll software.Key ResponsibilitiesServe as a primary point of contact for customers to set up and provide an accurate and seamless transition of their payroll to Remote products and services.Analyze customers' payroll needs and provide appropriate recommendations.Direct and manage the implementation of new customers from the start of the relationship, including:Obtaining all required customer and employee's payroll data information for new customer payroll set-ups per legal entity.Configuration of Remote Global Payroll system on a customer by customer basis.Coordination of parallel payroll runs.Verify payroll and tax set up is compliant with country specific government regulations.Coordination and communication of payroll Go-Live.Handing over an accurate payroll to our Remote Global Payroll Operations team.Effectively communicate with customers, teammates, supervisors and vendors in a timely and clear fashion.Establish and maintain positive customer working relationships, successfully contribute to high customer retention rates.Provide support and training to new customers and employees regarding payroll process and general country specific payroll needs.Provide customer focused interaction ensuring timely response, accurate information and effective follow-up on all customer and/or internal requests and/or issues.Maintain confidentiality of all customer and employee information.Help in the creation and maintenance of the process documentation.PracticalsYou'll report to: Manager, Global Payroll ImplementationsDirect reports: NoneTeam: Global Payroll Experience - Global Payroll ImplementationsLocation: For this position we welcome everyone to apply, but we will prioritise applications from the following locations as we encourage our teams to diversify; UTC -8 to UTC -3 timezones.Start date: As soon as possibleRemote Compensation PhilosophyRemote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce.We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.The base salary range for this full-time position is $30,250 USD to $102,050 USD. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis.Application processInterview with recruiter & skills assessmentInterview with Global Payroll Implementation team membersInterview with Director, Global Payroll Implementation & ExperiencePrior employment verification checkOfferBenefitsOur full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters:work from anywhereunlimited personal time off (minimum 4 weeks)quarterly company-wide day off for self careflexible working hours (we are async)16 weeks paid parental leavemental health support servicesstock optionslearning budgethome office budget & IT equipmentbudget for local in-person social events or co-working spacesHow you'll plan your day (and life)We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.If that sounds like something you want, apply now!How to applyPlease fill out the form below and upload your CV with a PDF format.We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.If you don't have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it's important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.Please note we accept applications on an ongoing basis.
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