.Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.The PositionThe Global Demand & Business Development Lead plays a crucial role in delivering exceptional customer care and driving business transformation within Roche Diagnostics. The role leads efforts to design and implement global support models for product changes and launches, ensuring these are rolled out efficiently to regional hubs. A key aspect is the orchestration of strategic initiatives that enhance cross-functional collaboration and improve global processes.This position will work closely with Global Patient Care leadership to support and execute strategies that align with global business goals, ensuring the integration of new services and products into the Global Patient Care (GPC) network. The Lead will be responsible for driving continuous improvements in the patient care framework while fostering operational excellence across the organization.Key ResponsibilitiesAchieve seamless integration of new product launches across global hubs.Ensure 90% user adoption of new tools and frameworks within six months post-implementation.Lead the global strategy for cost-effective operations, reducing operational costs by 10% through enhanced governance.Support the leadership team in setting and achieving budgetary and strategic goals.Drive transformation projects to ensure compliance, efficiency, and alignment with organizational objectives.End-to-End Product Change & Launch CoordinationOversee the global implementation of product changes and launches by coordinating with regional hubs and key stakeholders.Develop service model designs and ensure readiness across all hubs, working with team managers to deliver seamless rollouts.Ensure alignment with global regulatory, IT, and compliance standards.Strategic Project LeadershipLead global strategic initiatives focused on transforming business operations and customer care.Manage the portfolio of ongoing projects, including innovation projects, budget management, and operational efficiency improvements.Provide thought leadership in defining and driving end-to-end solutions, including feedback loops to R&D and integration of new products (e.G., mySugr, CGM).Transformation & InnovationSpearhead transformational projects, focusing on operational improvements, cost savings, and global process optimization.Drive global change initiatives, ensuring compliance with the organization's transformation goals.Support the creation and refinement of a global Target Operating Model (TOM) for customer care, addressing challenges like outsourcing and global hub coordination
