Job Description:
Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers' products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colourful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.
We are seeking a Global Manager End User Computing and Collaboration Technologies. This role is responsible for delivery of End User Computing services, technologies, processes, roadmap and strategy impactful to productivity of our global workforce to join our offices in Asturias.
This role is a hands-on leader and working directly with their team will be accountable for daily support and ongoing improvement of our Office 365 toolset as well as other collaboration tools including our WebEx video conferencing solution. This key role manages all End User Windows & Mac images and devices, mobile device/application management, SCCM administration, Intune and other EUC technologies, with responsibilities for effective delivery and operational support for PC imaging, packaging, software distribution, patching and overall PC lifecycle management.
Key Responsibilities:
Lead and manage a team of End User support specialists providing business hours and relevant off hours support and availability
Serve as the escalation point for End User issues and problems
Value optimization through driving adoption of EUC technology investments
Lead and drive continuous improvement opportunities in end user computing experience
Primary operational point of contact for our strategic EUC outsourcing partner/s
Develop appropriate KPIs reporting to track performance in the End User Environment
Build strong internal customer relationships to ensure we are aligned to customer and business needs while prioritizing key initiatives
Interface with Senior IT leadership on problem/incident calls and acts as an escalation point
Coach and mentor team members, promote a growing, transformative IT culture
Develops and maintains a solution roadmap, product catalog and vision for End User Computing technologies and processes
Manage an endpoint software distribution solution that encompasses modern imaging, packaging, and software deployment best practices
Assures that the End-User Computing support team operates effectively to meet defined Service Level Agreements and defined customer expectations.
Engage external partners to create and maintain a hardware and client software roadmap that will contribute to a productive workforce
Maintain awareness of changing IT trends and regulations which might impact the company and develop strategies that will mitigate any incoming risks and/or take advantage of any future benefits
Assess upcoming technologies and recommend innovative use of new features and technologies related to desktop management with the objective of enhancing end user experience
Develop and sustain current documentation relating to areas of responsibility
Work within established configuration and change management policies ensuring awareness, approval and success of changes made to the areas of responsibility
Work and communicate with a wide range of people – leadership, peers, vendors, staff members including program leadership, and others
Minimum Qualifications:
Bachelor degree in the area of Information Systems Management, Computer Science or Business
10+ Years of experience managing end user computing and collaboration technologies
5+ Years of experience architecting EUC solutions and processes
5+ Years of experience with managing Microsoft end user technologies, especially O365
Additional/Preferred Qualifications:
Demonstrated ability to organize workload, multitask, think analytically, solve technical problems, and establish relationships across business and IT team members
Agile Scrum experience
Experience with technical project management
Strong foundation of the key technologies relevant to end user compute: SSO, Networking, Active Directory, LDAP, End Point Security, BYOD, Citrix, Windows Managed Desktop
Certified in ITIL Foundation (plus)
Experience scripting using JavaScript, VBScript, Python, HTML
Excellent written and verbal communication skills
Experience managing globally dispersed internal employees and external contract resources.
Open to occasional travel (10% max)
Key Behavioral Competencies:
Customer focus
Ownership mindset
Results oriented and a bias for action
Embraces change and innovation
Inspires others and builds capability so to succeed as a global team
Can work collaboratively across matrix organization structure and lead through influence as effectively as through direct management control.
Effective in building strong strategic relationships and partnerships globally.
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