.ABOUT US:Leica Geosystems, part of Hexagon, is a global company supporting measurement professionals worldwide. Based in Switzerland and with 200 years' experience, it offers products for surveying and geographical measurement and is the global market leader for geodetic instruments.Hexagon is a global leader in sensors, software, and autonomous solutions and has approximately 21k employees in 50 countries.Hexagon's Geosystems division provides a comprehensive portfolio of digital solutions that capture, measure, and visualize the physical world and enable data-driven transformation across industry ecosystems.ROLE & PURPOSE OF THE POSITION:To provide efficient and courteous customer care when required by existing and potential customers based in Denmark.To provide the required office support for sales and support personnel.Handling general enquiries from customers, sales, and support personnel.DUTIES & RESPONSIBILITIES:Manage the sales order process through to billing using the SAP status reports ensuring that the corporate guidelines on the method of shipment are adhered to.Ensure that the sales orders are processed within agreed deadlines and that customers and the sales team are informed of delivery dates and any subsequent changes.Liaise with Sales and Technical Support to ensure that all deliveries are carried out in line with customer expectations.Liaise with Purchasing, Warehouse, Sales, and Support to ensure timely dispatch of orders.Ensure that quotations are raised by the sales team for any order to be processed.Assist with the prompt resolution of customer queries and credit notes to aid the cash collection process.Ensure that all Sales Reps and/or customers receive a confirmation of order and that all details are checked to minimize errors in invoicing.Assist with customer complaints and warranty issues to ensure customer satisfaction.Ensure that subscriptions are invoiced timely and efficiently.Ensure that all issued information, whether written or verbal, is both accurate and authorized.Ensure that all work is carried out in accordance with the company's quality system.Maintain a comprehensive filing system in SAP.Archive and dispose of aged records in accordance with company policy.Other duties as may be required by the Team Leader or Operations Manager.EDUCATION / QUALIFICATIONS / EXPERIENCE / COMPUTER SKILLS:Ability to build and maintain relationships with key customers.Experienced in using SD, MM, and Supply Chain SAP modules (R/3 or HANA).Excellent communication skills, both verbal and written.Excellent PC skills including MS Office.Confidence to work on own initiative.Organized and thorough with good attention to detail.Ability to work under pressure.Need to be adaptable to meet the dynamic and changing needs of the business.LANGUAGE:English and Danish (fluent written and verbal) is a pre-requisite.Any further language is a strong advantage
