.Company DescriptionYour Future CompanyAn international SSC widely acknowledged as an excellent service provider for companies all over Europe is looking for experts in finance, administration, marketing, IT, HR and recruitment to join their hub in Barcelona.They offer a dynamic and multicultural environment with a team including talents from more than 30 different nationalities working on high-quality standards.Job Description :Your responsibilities working as an Accountancy Administrator will be:Responsible for ownership of existing processes within the IT Service Management portfolio, including their full lifecycle.Managing lifecycle of processes including design, delivery, training, review, and continuous improvement.Leading the development of procedures, work instructions, and templates to support process execution.Consideration of internal and industry standards like ISO 27001, including compliance and audit requirements.Ensuring inputs, outputs, and interfaces with other Business Technology's practices and processes are accurate and meet standards.Performing regular review and evidence gathering/sampling checks for governance and audit purposes.Building and delivering training material and training courses for all Bus Tech teams including existing staff and new joiners, aligned with HR, and including recorded/training programs built on internal tools.Analysing process performance, developing and implementing recommendations for corrective actions within ITSM processes.Analyzing new features and roadmaps of the suite of services under ITSM team's management, considering impact to internal customers, assess them, and coordinate their deployment with Business Change Management and Business Partnership.Facilitating Problem management and coordination lifecycle.Facilitating Change management and coordination lifecycle.Capable of working closely and collaboratively with colleagues across the Bus Tech function, including the resolution of conflicts to achieve the best possible results for the business.Performing day-to-day processes and activities to manage and maintain availability, health and performance of the ITSM tools at acceptable Service Levels.Qualifications :Skills, experiences and interests you need to succeed in this role:Bachelor's degree in technology, computer science, or related field.Experience with implementing and Managing ITSM or ITIL processes (2+ years of experience leading ITSM processes).Experience with developing and delivering training on process, standards, and policy.A strong team player, naturally collaborative and empathetic.Experience working with a CMDB.Strong reasoning, problem solving, and troubleshooting skills.Strong communications skills, English language full proficiency required.Well organized, detail oriented, customer centric and self-directed.Able to drive initiatives working across global teams.ITIL Foundation certification is a strong plus, intermediate certifications even more so