IMPLEMENTATION PROGRAM MANAGER: ADP Celergo Organization is committed to providing World Class Service to clients by hiring, developing and retaining qualified service professionals; by treating each client contact as a service opportunity and by delivering outstanding customer care to client associates.
The Implementation Program Manager is fully responsible for the end to end delivery of ADP Celergo multi-country payroll implementation projects. He/She acts as the client's single point of contact working closely with Celergo's largest and most complex global clients and in-country partners to project manage the successful delivery of the entire contractual client country scope.
ROLE OBJECTIVESTo stand as ADP's single point of contact facing the client for the implementation project for our largest and most complex global clients. To manage the coordination of the protocol with partners in triggering, tracking progress, mitigating risks, and closing the local implementation projects and the service delivery either with ADP countries or with external payroll providers. To manage efficient global implementation of ADP Celergo alongside other ADP products and services (eTime, ADP Integration solutions...) across the client organization. Monitor and manage the client relationship and satisfaction at headquarters level during the implementation phase. To solve potential issues that may prevent the satisfactory and timely completion of the global implementation. To ensure a proper transition from implementation to service with the assigned client services representative. To participate in business improvement projects, support pre-engagement meetings with clients and prospect clients.
RESPONSIBILITIESTo develop, produce and manage a master implementation schedule/project plan to ensure timely achievements of all deliverables.To keep up-to-date progress on the project portfolio on the corporate tools (Siebel, eService, PlanView, ADP Celergo platform).To organize and lead meetings with key stakeholders as needed to review project status and discuss issues, risks, resolutions, possible mitigation plans and workarounds as needed.Reporting to client and internal stakeholders (possibly Global Program Directors).To coordinate and act as an escalation point for all involved parties during the length of the implementation.Collaborate closely with the Implementation Consultant and the ICP to meet project deliveries.To lead cross-functional project teams which include implementation team members (Implementation Consultants), technical resources, and partners, as well as regional project managers when applicable.To survey each country after the 'go live' payroll for feedback, evaluate the status of the payroll, check client satisfaction and develop an action plan to resolve any residual issues.To act from time to time as a sales support agent to advise on the fit of ADP Celergo solution to client needs at the selling process stage.
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