.Global Implementation Program ManagerADP Celergo Organization is committed to providing World Class Service to clients by hiring,developing and retaining qualified service professionals; by treating each clientcontact as aservice opportunity and by delivering outstanding customer care to client associates.The Global Implementation Program Manager is fully responsible for the end-to-end delivery of ADP Celergo's global implementation programs.
The Program Manager acts as client Account Owner throughout the Client's ADP Celergo Implementation journey, acting as single point of Associate contact for the Client's Program leadership.
They will ensure all Project teams are equipped to deliver their Projects in-line with the Program rollout, scope and budget.Role objectives:To stand as ADP single point of contact facing the Client (HQ/Program leadership) for the implementation Program for global clients.To manage efficient global implementation programs of ADP Celergo alongside multiple ADP product and/or service within the scope of the program (ADP Workforce Manager, ADP Integration solutions, Payment Support Services, etc.)
across the Client organization.Monitor and manage the Client relationship and satisfaction at headquarters level throughout implementation.Provide a consultative approach to solve potential issues that may prevent the satisfactory and timely completion of the global program.To ensure a high-quality transition from implementation to service for all products/services with the assigned clientSuccess representative (at HQ level).To participate into business improvement projects, support pre- engagement meetings with client and prospect clients.Develop and enhance strategic business partnerships, building trust with our client's key decision-makers to understand their business and strategic objectives, as well as documentation requirements.Responsibilities:The Program Manager should have a good understanding of the client, their global objectives for the program to enable them to communicate this internally, setting clear program objectives for the project teamsWork with other teams within ADP on ALL products to ensure clear status updates for the overall programTo develop, produce and manage the Program Charter to ensure timely achievements of all ADP Celergo countries and services within the Client's contract.If no GPD in scope, to organize and lead Steering Committee and other meetings with key stakeholders as needed to review Program status and discuss issues, risk, resolutions, possible mitigation plan and workaround as needed (these updates should include all services & products in scope)Reporting to client HQ, internal stakeholders.
This includes Global Program Directors if applicable and other 3rd parties involved in the Program (e.G.
System Integrators/3rd party Consultants)To coordinate and act as an escalation point for all involved parties during the length of the implementation