.Verisure (operating under the brand Securitas Direct in Spain and Portugal) is seeking a proactive, hands-on Global HR System Support Analyst to join our growing and successful Group HRIS Centre of Excellence Team to impact and help drive Verisure's growth through the maintaining and supporting our Human Resources Information System (HRIS).The HRIS Centre of Excellence is responsible for the Global HR systems within Verisure, primarily Workday and Phenom People. The team implements and delivers all Global HR systems projects for the Company on an international level. In the past, the team has overseen the implementation of Workday and Phenom People platforms and continues to work to enhance the system and related business processes.The Global HR System Support Analyst will provide technical support and troubleshooting for HR system issues to our Human Resources teams based in all the countries. He/she will also collaborate with the system product owners to identify opportunities for continuous improvements in both system functions and support model.Responsibilities of the Global HR System Support AnalystThe Global HR System Support Analyst will be managing user support for our Global HR Systems. This could include:Provide comprehensive support for Workday and Phenom systems by working closely with different system owners.Gain knowledge on Workday HCM, Recruiting, Absence, and Learning.Address incidents and defects, ensuring user satisfaction and adherence to agreed Service Levels and Metrics.Drive operational excellence by taking full ownership of user issues and resolving them proactively and efficiently.Cooperate with stakeholders to ensure the smooth resolution of support tickets.Manage Jira tickets for incidents, service requests, and change requests.Maintain clear and concise documentation and develop standard operating procedures.Conduct companywide service analysis to drive future country adoption project.Identify and share opportunities for functional enhancements with system owners.Pinpoint user knowledge gaps and provide insights to customer success managers to improve system adoption.Continuously enhance user support models and processes to ensure positive customer service feedback.Establish excellent working relationships with key local users and the HR team, becoming their trusted partner for Global HRIS support and escalation.Candidate ProfileExperience and QualificationsWe are seeking a candidate with a proven track record in global system support, including expertise in platforms such as Workday, Salesforce, SAP, Oracle, ERP, and more.What you'll need:Bachelor's degree in Information Technology, Computer Science, or a related field.Minimum of 1 year of experience working as a system/application support analyst.Strong analytical, reporting and organizational skills.Strong communication and strong stakeholder management experience.Excellent problem-solving skills and the ability to analyze complex issues