Verisure (operating under the brand Securitas Direct in Spain and Portugal) is seeking a proactive, hands-on Global HR System Support Analyst to join our growing and successful Group HRIS Centre of Excellence Team to impact and help drive Verisure's growth through the maintaining and supporting our Human Resources Information System (HRIS).
The HRIS Centre of Excellence is responsible for the Global HR systems within Verisure, primarily Workday and Phenom People.
The team implements and delivers all Global HR systems projects for the Company on an international level.
In the past, the team has overseen the implementation of Workday and Phenom People platforms and continues to work to enhance the system and related business processes.
The Global HR System Support Analyst will provide technical support and troubleshooting for HR system issues to our Human Resources teams based in all the countries.
He/she will also collaborate with the system product owners to identify opportunities for continuous improvements in both system functions and support model.
Responsibilities of the Global HR System Support Analyst The Global HR System Support Analyst will be managing user support for our Global HR Systems.
This could include: Provide comprehensive support for Workday and Phenom systems by working closely with different system owners.
Gain knowledge on Workday HCM, Recruiting, Absence, and Learning.
Address incidents and defects, ensuring user satisfaction and adherence to agreed Service Levels and Metrics.
Drive operational excellence by taking full ownership of user issues and resolving them proactively and efficiently.
Cooperate with stakeholders to ensure the smooth resolution of support tickets.
Manage Jira tickets for incidents, service requests, and change requests.
Maintain clear and concise documentation and develop standard operating procedures.
Conduct companywide service analysis to drive future country adoption project.
Identify and share opportunities for functional enhancements with system owners.
Pinpoint user knowledge gaps and provide insights to customer success managers to improve system adoption.
Continuously enhance user support models and processes to ensure positive customer service feedback.
Establish excellent working relationships with key local users and the HR team, becoming their trusted partner for Global HRIS support and escalation.
Candidate Profile Experience and Qualifications We are seeking a candidate with a proven track record in global system support, including expertise in platforms such as Workday, Salesforce, SAP, Oracle, ERP, and more.
What you'll need: Bachelor's degree in Information Technology, Computer Science, or a related field.
Minimum of 1 year of experience working as a system/application support analyst.
Strong analytical, reporting and organizational skills.
Strong communication and strong stakeholder management experience.
Excellent problem-solving skills and the ability to analyze complex issues.
Experience of Service/Ticket Management.
Working knowledge of incident management tools such as ServiceNow and Jira ServiceDesk.
Ability to support multiple activities at one time and prioritize tasks.
Business advocate to drive efficiencies, stabilization, and continuous improvement.
Technical experience in Workday is a plus.
Languages Fluent English and Spanish is required.
Portuguese or French is a plus.
Strong fit with our Company DNA Passionate in Everything We Do: Our people bring a contagious energy and a sense of urgency that is unmistakable.
We create a vision and inspire others around that vision with full engagement and focus.
We are all-in, and we love what we do.
Committed to Making a Difference: We are courageous, we deliver what we promise through hard work and resilience.
We make a difference, through operating with discipline and doing what is needed.
We are hands-on, and we aren't afraid to get into the detail.
We deliver results and we execute with excellence.
Always Innovating: Our people make the impossible possible; it's a continuous state of mind.
We are purpose-driven, curious and we challenge the status quo.
We believe good ideas travel, we share and reapply.
We take smart risks, and we are not afraid to fail.
We believe innovation can be big or small.
Winning as a Team: We are determined to become number 1, and to do that we need to listen to one another, collaborate and work together.
We play our part, fueled by a winning attitude and a fighting spirit.
We celebrate our successes.
We play to our strengths and our diversity to deliver even better outcomes, while developing and supporting one another.
We believe that together we go further, and that nothing is impossible.
With Trust & Responsibility: Our people take responsibility for the people we protect.
We are accountable and reliable.
We role model operating with integrity.
We trust and empower one another to do the right thing, always.
We deliver on our promise through world-class expertise and meticulous know-how.
And, we do this with humility while being honoured to play such an important role in society.
Diversity, Inclusion, Equity, and Belonging at Verisure At Verisure, we are committed to fostering a diverse and inclusive workplace, recognising that diversity of thought and background only makes our teams stronger and more innovative.
We reject all forms of discrimination and bias, and we believe in access to opportunities for everyone, regardless of gender, age, disability status, race, sexual orientation, or any other status.
Other Relevant Information Hybrid Working Model.
Opportunities to gain Workday experience across different workstream.
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