.POSITION DETAILS Position Title: Global Head of Travel Operations Hubs Department: Global Operations Reports to: Global COO Location: Paris, Redhill/London, Barcelona or Brussels POSITION SUMMARY In a twofold context of significant business growth of our Travel business line in the coming years and required transformation of our operating model for all our Travel operations at global level, AXA Partners is opening a new position of Global Head of Travel Operations Hubs. This position will cover both the Steering of run delivery activities and transformation of the travel hubs processes to enable efficiency and collaboration when dealing with multi-country contracts. DIMENSIONS OF ROLE The Global Head of Travel Operations Hubs will lead the delivery of our Travel business operations (front and back-office) by our network of hubs around the world (a "hub" is a centre in charge of delivering business operations for multiple countries from one single location). The Global Head of Travel Operations Hubs will manage end-to-end operations, covering cross country deals in various languages with a team of ~1,000 FTEs. Reporting directly to the COO of AXA Partners, the Global Head of Travel Operations Hubs will be instrumental in achieving operational excellence, ensuring efficient service delivery, and supporting the growth of our Travel business. KEY RESPONSIBILITIES Design of the target Hubs operating model: Plan Contribute to the operational transformation roadmap and related business case Transform Coordinate the hubs transformation initiatives in terms of technology, HR and legal/compliance/tax considerations Steering of Run delivery activities: Strategic Planning Contribute to the definition and execution of the overall global Travel operations strategy, aligned with the broader business objectives of AXA Partners. Identify and evaluate potential operational opportunities and risks, providing recommendations to the COO and executive team. Hub Network Management Establish and maintain strong relationships with local business entities to ensure effective collaboration and alignment of operational objectives. Coordinate and manage the allocation of resources and workload across the hubs to optimize capacity utilization and minimize costs. Develop and implement standardized operating procedures and best practices to ensure consistency and efficiency across the global hubs network. Manage a team of hubs managers to meet key performance targets. Reporting Provide regular updates and reports to main stakeholders (COO, local CEOs, Head of regions, clients …). Analyse data and trends to support decision-making and continuous improvement initiatives. Financial management Oversee budgeting, resource allocation, and financial performance of all hubs. Manage cost control initiatives and ensure efficient use of resources without compromising service quality