.IKONO is an innovative concept that is revolutionizing the leisure industry through the creation of unique, immersive experiences shaped by people across Europe.IKONO is an immersive journey that combines art, play, and the unexpected where people are diving into eclectic worlds that invite them to self-discovery and shared experiences. It is a place to bring up the imagination and unleash free-form creativity while remaining in the city.With six locations in Madrid, Rome, Barcelona, Budapest, Vienna, and Copenhagen, we are rapidly expanding, so you'll find IKONO in the heart of major cities across Europe (and beyond).YOUR MISSION The mission of the Head of Operations is to transform the long-term plan for IKONO spaces into tangible actions, ensuring effective execution and alignment with the overarching organizational mission as well as maximizing revenues in spaces, with a focus on:Delivering outstanding customer experiences,Maintaining IKONO spaces to the highest standards,Ensuring IKONO spaces deliver maximum revenues without compromising customer experiences and quality standards,Leading operations teams,Successfully planning and executing new openings.Your Responsibilities Customer Experience Excellence (10/10): Establish and enforce a rigorous maintenance regimen to guarantee that all IKONO spaces are impeccably maintained, consistently meeting the desired standards. Foster a culture of pride and responsibility among the spaces' team, ensuring that each member is committed to upholding the highest standards of cleanliness, functionality, and aesthetics.Lead the correct review, creation, implementation, and supervision of a manual of standards in each of the actual and new IKONO spaces to ensure consistent quality and adherence to organizational guidelines. Implement the standards through the team.Develop a system of regular audits and performance evaluations to track adherence to maintenance standards, promptly addressing any deviations to ensure a consistently outstanding and well-maintained environment for visitors. Conduct the audits through the team.Develop and implement strategies and initiatives to consistently deliver a flawless 10/10 customer experience across all IKONO spaces.Ensure Outstanding Client Interaction: Through the implementation of training programs, communication initiatives, etc. ensure that staff members consistently deliver an exceptional level of interaction with clients across all immersive exhibits and galleries.People Management: Effectively lead the team in the IKONO Operations' Organization, including venue Teams and sales teams.Foster motivation within the team, ensuring high employee engagement and alignment with the organizational culture.Management and supervision of the operations and sales teams: definition of objectives, monitoring of tasks, control of workloads, etc.Coordination with the human resources area for the execution of talent attraction, retention, and development policies
