IKONO is an innovative concept that is revolutionizing the leisure industry through the creation of unique, immersive experiences shaped by people across Europe.
IKONO is an immersive journey that combines art, play, and the unexpected where people are diving into eclectic worlds that invite them to self-discovery and shared experiences. It is a place to bring up the imagination and unleash free-form creativity while remaining in the city.
With six locations in Madrid, Rome, Barcelona, Budapest, Vienna, and Copenhagen, we are rapidly expanding, so you'll find IKONO in the heart of major cities across Europe (and beyond).
YOUR MISSIONThe mission of the Head of Operations is to transform the long-term plan for IKONO spaces into tangible actions, ensuring effective execution and alignment with the overarching organizational mission as well as maximizing revenues in spaces, with a focus on:
Delivering outstanding customer experiences,Maintaining IKONO spaces to the highest standards,Ensuring IKONO spaces deliver maximum revenues without compromising customer experiences and quality standards,Leading operations teams,Successfully planning and executing new openings.Your ResponsibilitiesCustomer Experience Excellence (10/10):Establish and enforce a rigorous maintenance regimen to guarantee that all IKONO spaces are impeccably maintained, consistently meeting the desired standards. Foster a culture of pride and responsibility among the spaces' team, ensuring that each member is committed to upholding the highest standards of cleanliness, functionality, and aesthetics.Lead the correct review, creation, implementation, and supervision of a manual of standards in each of the actual and new IKONO spaces to ensure consistent quality and adherence to organizational guidelines. Implement the standards through the team.Develop a system of regular audits and performance evaluations to track adherence to maintenance standards, promptly addressing any deviations to ensure a consistently outstanding and well-maintained environment for visitors. Conduct the audits through the team.Develop and implement strategies and initiatives to consistently deliver a flawless 10/10 customer experience across all IKONO spaces.Ensure Outstanding Client Interaction: Through the implementation of training programs, communication initiatives, etc. ensure that staff members consistently deliver an exceptional level of interaction with clients across all immersive exhibits and galleries.People Management:Effectively lead the team in the IKONO Operations' Organization, including venue Teams and sales teams.Foster motivation within the team, ensuring high employee engagement and alignment with the organizational culture.Management and supervision of the operations and sales teams: definition of objectives, monitoring of tasks, control of workloads, etc.Coordination with the human resources area for the execution of talent attraction, retention, and development policies.Ownership of Budget and full P&L for IKONO Spaces (including revenues):Take ownership of budgets, sales and full profit and loss (P&L) statements for actual and new IKONO spaces, ensuring financial objectives are met.Propose, develop, and control the budget to achieve objectives.Develop and implement a B2B and B2C sales strategy that maximizes the revenues in each IKONO space while maintaining quality standards.Develop and implement upselling activities.Develop KPIs, targets, and performance measurement systems to track revenues and upselling activities.Structural Planning for Refurbishment and New Openings:Develop and execute comprehensive plans for new openings, encompassing organizational structure, staffing, P&L and logistics.Establish and implement standardized processes and procedures for new openings to ensure consistency and efficiency in operations.YOU BRING8 years' experience in the retail, hospitality, restaurant, or entertainment industries.3 years' experience with Regional Operations responsibility, reporting to COO or CEO.You have led a minimum of 10 spaces and have played a leading role in new openings.Experience in growing business. Meaning: Planning workforce needs (people), systems and logistic needs and being able to translate strategy into actionable plans.Languages: Native or bilingual proficiency in English and Spanish is required. Other European languages would be an advantage.Who You AreGreat "people person", skilled manager. Leader that can inspire when transmitting the IKONO project and at the same time is approachable and cares for engagement and expectations of team members.Tenacity & extreme ownership. The owner of IKONO spaces, fights for excellence in each of them as if it were his/her own home.Micro and macro thinking. Understands business strategy and converts into Operations plans and detailed instructions.A Drive for Data and actionable Metrics. Builds relevant KPIs, communicates to the team, ensures follow up and improvement.Critical thinking. Is able to propose new ideas and challenge the strategy for his/her area of responsibility.Excellent communication skills – Positive can-do attitude.WE OFFERA full-time position in our international growing team.Pleasant work environment, within a dynamic team with freedom to act.Possibilities of development and personal growth.Excellent work location, at C/Alcalá, in the touristic heart of Madrid.What to expect in the hiring process?An initial call with our Recruitment team.An on site meeting with Fernando, our CEO.At IKONO, we believe in fostering a collaborative, dynamic, and inclusive environment where everyone feels valued and respected.
Our purpose: to unlock people's artistic playful side, empowering them to tap into their limitless creativity.
Our values: Ci penso io (I'll handle it), There's always a way, Create with kindness, and Live your legend, it's all about initiative, optimism, empathy and collaboration, and fulfilling your potential.
Apply now with your CV in English and join us in shaping unforgettable experiences and creating lasting memories together!
#J-18808-Ljbffr
