.About the roleThis position is responsible for driving results in the advancement of our products through optimization of our digital workflow processes and Customer Success partner teams to provide best-in-class products with a frictionless customer experience. This role will be responsible for the oversight of accelerating the optimization of our process to enhance our customer experience, meet market needs, and drive alignment throughout all global planning & design facilities for SiaB.Essential functions and dutiesLead multiple digital plan and design facilitiesDrive consistency and alignment of current workflow processes and established standard operating procedures, protocols, and preferences that align with our clinical, quality and regulatory requirementsOptimize the digital setups process across all facilities, in collaboration with process engineering, to drive a frictionless, timeless and high user experienceDevelop a roadmap that will continuously assess and optimize processes, procedures, and outcomes to meet current market needs and align to our strategic objectivesPartner with the Head of Quality to inspect outcomes of proposed changes to setupsPartner with the Training and Education Manager to deploy clinical protocolsEnsure adherence of the training curriculum, by training and education team, to all technicians to guarantee standardization of our set ups sent to doctors across all centers in the globeClose alignment, collaboration, and partnership with all functional departments within the organization, including, but not limited to Quality, Regulatory, Clinical Affairs, Technology, Operations, Provider Services, and moreFocus on progressive improvement of KPIs by setting incremental, achievable targets that allow for continuous improvement and adaptation, ensuring sustainable growth and long-term successOther duties as assignedAbout the ideal candidateQualifications5-8 years of leadership experience in equivalent roleB.S