About TheFork: TheFork is the leading online restaurant booking platform (app/web) in Europe and Australia.
We are present in +12 countries with a mission to bring happiness through amazing dining experiences.
Our ambition to keep accelerating the growth of our category is steadfast.
We believe that our mission can only be achieved if we also bring happiness to our working atmosphere by providing a flexible, high-demanding, and caring environment where each individual has the space to grow and the freedom to succeed and make a difference.
Our core values include: We are better together We act like an owner We genuinely care for our users and customers We believe in transparency We never stop learning Speed wins About your Job: As the Global Director of CRM, you report to the Chief Marketing Officer, and your goal is to build and drive the CRM strategy that will enable sustained incremental growth for our business.
You will build our global CRM strategy and playbook for Acquisition & Activation, Retention & Re-engagement, and CRM Capabilities, focusing on the development and optimisation of our lifecycle programs and defining a clear approach to the ad-hoc canvas.
You are expected to continuously support and partner with the central Marketing, local Marketing, central Data, and central Product teams, which is key to landing our ambition in each market.
As a senior leader at TheFork, you are a role model, always putting the company interests first and acting with care, integrity, and in line with our company values.
Who you are as a Leader: You are a happy person able and willing to bring happiness to your team, users, and customers.
Happiness is the key enabler of our vision and success.
You embrace challenges and smile in the face of adversity.
Your ambition and positive attitude towards challenges are contagious and drive your team to give their best under all circumstances.
You are an expert in your area with a deep understanding of the bigger company picture and the role you and your team play in it.
You have a great work ethic, always acting with integrity and respect towards any internal or external stakeholder.
You stay true to your values, beliefs, and opinions, but you're also an active listener, able to adapt your point of view when the context and provided arguments suggest it.
You deeply care about your team and can build a healthy and high-performing working environment where standards are high and people want to give their best.
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