YOUR TASKS: Working together as part of the Service KAM Team, reporting to the Director Global Service KAM, the Customer Account Manager is responsible for developing and implementing service strategies, managing customer relationships, and identifying new business opportunities.
You would work closely transversally with all service areas, operation, sales, legal, and Technical Departments to develop various strategies.
Your role would be to drive sales growth, ensure customer satisfaction, and promote the company's services and win-win claim settlements to the assigned clients.
High level point of contact for clients, providing coordinated communication (one voice), access to the company's products and services.
Manage and develop relationships with clients to understand their business, risks, and opportunities, and build a personal rapport with client contacts in order to be seen as a trusted advisor.
Define strategy for assigned accounts (constant process).
Review client financials and regularly meet with senior executives to understand their longer-term strategies.
Lead High Level Operation / Technical Forums with client leadership.
High Level mediation in escalation/claims looking for win-win compromises.
Identify Relevant Sales opportunities, promote organization awareness and ensure profitable business.
Negotiate the Major Technical Issues Agreements (warranty extension, etc…) and frame agreements.
Ensure client instructions / contractual obligations are executed in a timely and accurate manner.
YOUR PROFILE: Engineering Degree or similar.
Microsoft Office, Excel, PowerPoint.
10 years experience in Service Operations.
Proficiency in English.
Proactive, great team player, and humble person.
Result-oriented, resilient, responsible, and organized person.
Empathic person and able to find win-win compromises.
YOUR BENEFITS: In addition to the opportunity to make our world a little more sustainable, we offer you: *Some offers may vary by location.
At Nordex, we are committed to creating a diverse and inclusive workplace where everyone has the opportunity to thrive.
As an equal opportunity employer, we welcome applicants of all genders, ethnicities, ages, religions, and backgrounds to apply for our open positions.
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