.Who We areOur mission is to "make the healthcare experience more human". Docplanner is a SaaS tool for doctors and clinics used to optimize their patient flow, reduce no-shows, and digitize their practices to be able to spend more time with the patient. We also operate marketplace-websites in 12 countries which serve 62 million patients monthly to easily find the right doctor and book an appointment. Only last month 5 million medical visits were booked via our websites. That makes us the world's leading marketplace connecting doctors and patients. We have been growing rapidly and are on a path to reach EUR 0.5 billion in ARR in the next 3-5 years! Docplanner was founded in 2012 in Poland.Our team now numbers over 2000 people based across 9 offices in Warsaw, Munich, Barcelona, Istanbul, Rome, Mexico City, Curitiba, Rio de Janeiro, and Bologna. It is backed by leading venture capital funds including Point Nine Capital, Goldman Sachs Private Capital, and One Peak Partners, raising a total of €130 million to date.What makes this role exciting?During the past few years, our company has grown immensely - we grew from a small Polish startup to a global SaaS company. During this fast growth, small local teams developed highly personalized solutions for their local operations, but now the time has come to standardize and scale our processes to a global level with quick and easy access to data and insights for all of our stakeholders.In this role, you are contributing by:Supporting the design and creation of the global Customer Success function of the future, relating to:Insights (customer journey customization, research projects, experimentation)Productivity (product automations, operations effort optimization, and capacity utilization)Best practices (cross-market sharing, external expertise/benchmarks)Independently leading data analytics and modeling with a special focus on MRR Data queries and solid understanding of data management topics (Tableau, SQL)Machine learning application (prediction models, clustering, decision trees, etc.)Business/financial modeling (business analysis, forecasting, budget simulations)Supporting the execution of key strategic projects/initiatives in the markets, working hand in hand with local teams in our DP countriesScale results/experiments from one market into global projectsLiaising with in-market stakeholders to align on project direction and statusOverall project management for selected project portfolio (monitoring, issue resolution, etc.)In this role, you're working super closely with - and reporting directly to Felipe, our Global Head of Customer Success Strategy. This role is remote first and can be ideally based in Poland, Spain, Mexico, or Brazil.What makes you a great fit?You have 3-5 years of professional experienceYou're fluent in English (any other languages - e.G. Spanish, Portuguese, Polish, etc
