Who we are: Want to make an impact?
Join our pack and come work (and play!)
with us.
We believe everyone deserves the unconditional love of a pet—and at Rover, our mission is to make it easier to experience that love.
Founded in 2011, the Rover app and website connect dog and cat parents with loving pet sitters and dog walkers in neighborhoods across the US, Canada, and Europe.
We empower our community of trusted pet sitters and dog walkers to run their own pet care businesses on Rover with the tools and security of a global company to back them.
Headquartered in Seattle, Washington, we work closely with our teams in Barcelona, San Antonio, Spokane, and remote locations.
We've got a reputation for being a great place to work, having been named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington's Best Workplaces in the Puget Sound Business Journal.
We're an agile, fast-growing company, and our leadership comes from some of the world's most respected tech companies.
At Rover, our furry coworkers are just as important as our human ones—and we wouldn't have it any other way.
Along with making the joys of pet parenthood more accessible, we're committed to fostering a diverse, inclusive, and welcoming community of pet people—and that starts with our employees.
Who we're looking for: We are specifically looking for a Business Analyst III to partner closely with Rover's Customer Experience leadership team as well as our Strategy & Operational Excellence team to help make Rover's operations more efficient and drive better customer outcomes.
This will be a high visibility role, partnering directly with a diverse set of stakeholders to determine how to measure and improve Rover's support experience.
Your Responsibilities: Partner with Operations leadership to determine our strategy for measuring department health and performance, defining comprehensive metrics, developing crisp, well documented reporting and standing up performance monitoring rhythms.
Work closely with the Strategy & Operational Excellence team to develop strategies that drive operational efficiency, providing robust monitoring and analysis on their performance.
Serve as strategic partner and advisor to business leaders, responsible for making recommendations on investments and optimization strategies across the Operations department.
Design and conduct experiments and analysis in support of Operations Scalability product improvements or Operational Process improvements.
Support the construction of our reporting abstractions (built in dbt).
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