.Are you looking for an exciting opportunity to be a leader within a highly successful global payroll services business?
Are you an innovative and experienced Spanish Payroll Associate?
Do you have a strong work ethic, global mindset, and the desire to help build a great culture?
iiPay is an award-winning, high-growth, innovative company based in the US, Mexico, Europe, and Singapore, recognized for delivering an outstanding customer experience and service levels.Our payroll managed service is underpinned by our market-leading global payroll management system delivering a unique client experience and value-added services.
iiPay has a unique opportunity for a highly experienced and motivated Spanish Payroll Associate who wants to work closely with a large number of clients on a day-to-day basis in order to professionally deliver a quality payroll service to help drive to our goal of 'Paying the Planet'.Role Overview Key objectives of the role:Payroll delivery and service level management: Delivering accurate and compliant payroll processing for a group of assigned clients and payrolls, coordinating the client's requirements and managing the process with our trusted in-country payroll network.Scheduling and time management: Managing and delivering client payrolls against the agreed schedule - communicating directly with clients and ICPs in order to meet or exceed the client deadlines.
Escalating issues within the client and iiPay to meet and exceed the agreed service level agreement.Operational excellence: Managing and maintaining clear and informative communications to clients, our partners, and internally to the wider team and our Client Service Managers.Country legislation knowledge: Take responsibility for understanding client requirements in a group of countries through the development of detailed knowledge of the statutory processes for those countries.Project delivery: Owning or contributing to specific company projects such as improving and/or changing systems, processes, or functions within the business.Escalation and problem resolution: Owning, managing, and resolving client escalations, seeking help and advice where needed.
Working with the payroll provider management team to enhance and develop the processes and outcomes for our partner network.Your core activities will include:Management of 10 - 15 international payrolls, including data processing and quality and accuracy reviews.Review and resolve any outstanding payroll queries or requests by working directly with our clients and international third-party partners.Maintaining accurate online document libraries for your clients, updating with new versions and providing a clear summary of updated information.Collaborate with your peers to review payroll processes and identify opportunities to improve the processes in place.Work with your team leader to implement new processes and create a more efficient working environment