Responsible for the day to day client service of allocated international clients and to provide support for new and existing business for the relevant Business Area.Roles and ActivitiesPre RenewalGlobal & Individual Fronting ProgrammesLocal Programmes (stand-alone policies/compulsory covers)Core Client DocumentationNew Business Tenders and ExerciseGeneral AdviceBusiness Development: Assist the BU where required in researching and compiling information to support the winning, retaining and development of profitable clients.Client Relationship Management : Understand the clients' business and their risk management needs in order to provide the necessary service to meet their requirements and add additional value.Placement Management: Responsible for the implementation and delivery of agreed placement strategy on a client by client basis including adherence to all relevant processes.Operational and Service Delivery: Deliver the end to end ongoing client service, adhering to standardised policies, procedures and service standards for allocated tasks and activityTeam Management: Help to develop the skills, competencies and knowledge of International Programme support team (Mumbai)General: Support management and the wider Company in the management of risks applicable to areas of employmentMaintain relevant qualifications required for the roleQualifications: Preferably educated to A level's or relevant industry experienceSkills: Intermediate level IT skills (Microsoft Office suite)Comprehensive knowledge of insurance and underwriting in order to deal effectively with client needsStrong interpersonal and communication skills with the ability to build relationships with new clients and insurers and maintain strong relationships with existing onesAble to deal professionally with internal and external contacts, able to represent BU and the wider Willis Group with a high level of credibilityExcellent client focus with proven experience of delivery of high levels of client serviceAbility to analyse situations and provide recommendations to identify optimum solutionsGood understanding of the processes that support the operating model and strategy for the BU and Willis UK Retail overallExperience of working with and adhering to processes and systems that support client service deliveryIntermediate level of data analysis and presentation skillsEqual Opportunity Employer#J-18808-Ljbffr
