Empresas: Holiday Chiclana S.C. You will be responsible for communicating with customers and property owners and be able to speak Spanish, English and ideally German and French, although not compulsory.
Main Duties & Responsibilities: · Assisting customers identify their ideal holiday villa or apartment and managing the availability, pricing & advertising of our portfolio of properties.
· Booking administration, preparation of contracts and maintenance of the booking process including monitoring booking deposits and payments.
· Maintaining our website and connections with our portal partners, including Airbnb, VRBO, Rentalia and Booking.com · Intermediation between customers and owners.
· Taking photographs.
· Meeting a greeting clients during the key handover process.
· Other duties as assigned.
· Options: Your hours will be mostly flexible depending on covering office hours with other team members, workload and season, but typically 40 hours per week including time over the weekends depending on the season.
You will be working from home and be expected to allocate your time with the other members of the team and be available to answer emails and phone calls during business hours between 10am and 2pm and 5pm to 8pm.
A mobile phone and laptop are provided.
Requirements: · Advanced level in spoken and written English & Spanish.
· Minimum 2 years of experience in the tourism industry.
· Minimum 2 years of complaint handling would be beneficial.
· Excellent computer & internet skills, MS Excel and Word competence a plus.
· Ability to deal with difficult customers and situations.
· Pleasant, professional telephone manner and effective communication skills.
· Teamwork, multitasking and problem-solving skills.
· Attention to detail.
· Well-organized, dependable, fast-learner and hardworking.
· Friendly, patient, empathetic customer-oriented attitude.
· Self-motivated.
· You must have a good knowledge of the area and live within 20 minutes of La Barrosa, Chiclana.
· Hold a current driving license.
· As we are an International business, please provide your CV in English.
Requisitos : You must have a good knowledge of the area and live within 20 minutes of La Barrosa, Chiclana.
· Hold a current driving license.
· As we are an International business, please provide your CV in English
