German VIP Account Manager
Barcelona
Barcelona, Barcelona German VIP Account Manager
Remote
Permanent or Full-time Contractor
Competitive package
About MegaBlock Gaming:
Mega Block Gaming is the leading service provider for globally recognized online gaming operators. Our portfolio includes casino brands that offer cutting-edge gaming solutions that seamlessly integrate fiat and cryptocurrencies into a range of gamification functions.
Megablock is a proudly remote-first organisation, we've cultivated an environment where creativity flourishes, collaboration is core, and innovation knows no bounds.
We aspire to be a global leader, driving positive change and sustainable growth, while prioritizing secure entertainment-led player satisfaction and experience across our casino and sports betting business. Through cutting-edge technology, exceptional talent, and a culture of collaboration, we aim to deliver exceptional services that exceed expectations and empower our players to thrive in a rapidly evolving iGaming /Web3 world.
Job Description:
We are excited to be on the hunt for a dynamic and experienced German VIP Account Manager to join our team and take care of our high-value players across our casino brands. In this role, you'll ensure our VIPs receive a personalised and exceptional experience, fostering loyalty and driving engagement within our gaming community.
Responsibilities:
VIP Player Management Strategy: Understanding company objectives and the ability to craft custom, effective strategic plans to meet goalsCrafting syndication schedules, tone and messaging guidelines that give a personal experience to the playersResearch: basic spot research is needed to engage the VIP Players and to investigate any trending activities within the groupRequirements:
Proven experience working in a VIP department in the iGaming industry/ Crypto Casino / Crypto industryAn excellent understanding of VIP expectations and the need to deliver first-class serviceSelf-confident with the ability to build a good relationship with customersSales experience will be considered an advantageSpoken and written English and German at a fluent level is essentialAble to work in a fast-paced environment, juggling multiple projects at once, as required
What's in it for me?
A global and dynamic work environment, working with some of the best Casino talent in the worldA company full of personal growth opportunities, where you'll be trusted to work autonomously, in a down-to-earth and collaborative, non-corporate style atmosphereA choice of work locations. We are a remote-first company with colleagues all over the world and a head office in Cyprus. The choice is yours!Flexible working. We're all human, and life throws challenges in all shapes and sizes. Understanding, flexibility, and trust in where, when, and how we work to make Mega Block stand out from the crowdRest and recharge with plenty of time off throughout the yearA competitive compensation package, reviewed regularlyMegablock Gaming is an equal opportunity employer welcoming applicants from all backgrounds.
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