German Technical Support Expert Based A-623

German Technical Support Expert based in BarcelonaDo you love the internet and are comfortable researching topics online? We are looking for a German-speaking tech-savvy individual to support the users of a world leader company in technology services.Your ProfileYou have excellent communication skills in German and C1 level of English.Previous customer-facing experience (B2B or B2C).Prior experience in multi-channel customer support.Experience working within a metric and target-focused work environment.Excellent listening and communication skills.Demonstrated ability to work through complex technical problems.Strong attention to detail.BenefitsFull-time position (39 hours/week).Competitive salary.Referral Program: Bring a Friend and get a referral bonus fee depending on the language/project.Flight ticket.Taxi to/from the airport.PCR test cost compensation.Accommodation in a nice individual studio in a residence with gym, swimming pool, cafeteria.Private Health Insurance.Continuous training and development program.Employment with the world's largest provider of contact centre services.Excellent work environment, great colleagues, social arrangements and personal development.Dynamic business casual environment.Your ResponsibilitiesAnalyse and evaluate users' specific account setups and previous interactions to recommend solutions.Troubleshoot technical questions including software, hardware, and logistic questions.Escalate complex issues and provide context to the reason for the escalation.
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