German Technical Support Agent

German Technical Support Agent vacancy in Barcelona SpainAs a Customer Support Agent, you will play a crucial role in an important new partnership between our client and a world-wide known Television network, by assisting German customers with their questions and inquiries and ensuring excellent customer relationship management at every interaction.
The department is rigged for growth in 2021, which offers a wide range of opportunities for internal promotions and career development for the right candidates.
Main responsibilities: Receive and handle German speaking customer requests by phone, email and live chatFunction as an ambassadorCollection and maintenance of customer dataClarification of customer inquiries regarding service, subscription, payment and technical requirementsWork on requests and comments via different channelsRequirements: Complete German fluency on a native speaker levelExperience in customer service, communications or similar rolesGood knowledge of current social media channels (Facebook, Twitter etc.
)Passion for community management and digital affinityExcellent communication & inter-personal skillsOffer: The opportunity to work in sunny Barcelona, one of Europe's most attractive citiesHighly competitive salary that includes a great signing bonusAn ambitious company culture, encouraging internal promotions and professional developmentInternational working environment
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