Do you have a technical background or interest? Are you fluent in German (+ English) and would you like to work in the e- payments industry, providing B2B technical support in your native language? Then this is your chance. Our client is the European leader in the payments industry, and we are looking for enthusiasts to strengthen the Benelux Tech Support team in sunny Barcelona! Both from the comfort of your home and within our vibrant office space. Join us in embracing the best of both worlds with our innovative hybrid working model!
Tasks What will you be doing? Handling first line inbound technical support requests by phone, e-mail and tickets (B2B). Assisting new customers (merchants) with technical set-up of their account. Troubleshooting and investigating technical issues (e.g., technical set up of accounts, transaction statuses and errors, technical parameters, payment pages, errors related to product integrations). Ensuring continuity of the merchant business by responding quickly and correctly. Providing additional product information. Maintaining a strong customer relationship. Collaborate effectively with team members and cross-functional departments to streamline processes and deliver seamless customer service. Requirements What are we looking for? Native-level proficiency in German language (both spoken and written) is essential. Good knowledge of the English language to effectively communicate with colleagues and handle customer interactions. 1-2 years of work experience in technical support / customer service in a technical environment Tech-savvy: familiar with HTML, SQL, logs, Java, webdesign, coding, programming, etc. A high school diploma or equivalent qualification is required. Excellent communication skills, both verbal and written, to interact confidently with customers and provide accurate information. Strong problem-solving abilities to address customer inquiries and resolve issues efficiently. Proficiency in using computer systems and familiarity with different software applications. Availability to work flexible shifts, including evenings, weekends, and holidays, to accommodate customer needs. Benefits What we offer? Multicultural, fun, and friendly work environment Hybrid working model Internal growth opportunities (amazing opportunities for career progression) Staff incentives and reward schemes Permanent position and competitive salary Unlimited coffee, fresh fruit during office days Free online Spanish lessons (outside working hours) Free PT-sessions Comprehensive support for mental health and well-being- Ifeel app If these points align with your strengths and aspirations, we would love to hear from you! Join our team and start an exciting career journey with a company that truly values each and every individual. We cannot wait to welcome you aboard and create amazing experiences together.
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