German Technical Customer Agent to Valencia, Spain Do you see yourself working at the forefront of Fintechand Customer Experience at the coolest startup in Valencia? Then keep reading! Our client is looking for German-speaking CX specialists who can always provide their customers with a solution.
Why you don't want to miss this opportunity? First of all, because you will be working in a place where you can make an impact. Our client is a startup.
They have only been trying to deliver the world's best customer service for 3 years. So from day 1, they are open to your ideas on how to grow even faster as a company. Moreover, this is a new project.
So you start with 4 other colleagues with whom you work closely together. You will therefore lay the foundations for the processes and working culture in the future. Does that sound like a challenge?
Our client offers an international working environment. Yes, your customers speak German and English. But your colleagues are from all over the world.
You can experience working with dozens of nationalities and build your own international network. And can hard work go hand in hand with fun? Of course!
Because we understand that you and all your colleagues leave a lot behind to come to Valencia. That is why we offer a lot of activities and extras. That's how you'll really get to know your colleagues.
What do you have to do:Support B2B customers over the phone, email, and chat
Communicate with customers to find the best solution to their problem
Constantly brainstorm with your colleagues to improve the Customer ExperienceTroubleshooting, innovation, and change management are part of the daily business
You will use the latest technology and AI integrations and become an expert in this field
Control and handle payment inquiries from sellers and buyers through various client platforms
Responsible for Trustpilot reviews improving overall company NPS through excellent service
Flagging and escalation of customer queries and coming up with suitable solutions
Mapping and improving business processes to enhance customer journey and satisfaction
Requirements
Native level German and fluent EnglishCustomer service is in your DNA and you have some experience already
An interest in innovation (think chatbot-integrations)You are proactive and solution-oriented
You can think outside the box to always find a solution for the customerA technical background is an advantage
You are proficient with computers and can type at lightning speed
Offer
Why you don't want to miss this opportunity:Work at a tech-start up where you can develop and there is room for your ideas
Improve your professional skills: communication, innovation, and implementation of new technology
An international working environment with 20+ nationalities
An amazing adventure in one of Europe's most beautiful cities
Working in a close-knit and start-up team
Free lunch and breakfast at the office
Spanish classes
Mindfulness classes
Fitness bootcamps to stay fit and active
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