German Tech Supporter

Are you passionate about providing prime service to your colleagues in a fast-moving fashion environment, where no two days are the same and the demand for quick high-quality service is high?Then this is your chance to be part of the exciting journey in developing our global Frontline Support Services department into a true service organization that provides service excellence to colleagues across the world.Your QualificationsExperience with POS systems would be an advantageBasic grasp in troubleshooting hardware and software productsUnderstanding network conceptsGood analytical and problem-solving skillsOutstanding interpersonal skills and great team playerStrong communication skillsMust be able to accommodate a flexible work schedule/some weekendFluent in written and spoken German and EnglishAffinity and flair for IT/ technical solutionsYour ResponsibilitiesYou will have a key position in providing TECH support to our more than 2000 fashion stores in Europe.
We are responsible for solving incidents and service requests to ensure that our colleagues can focus on their responsibilities.Provide remote support to our retail store systems and applicationsEnsure that all registration is done according to guidelines (ITIL)Drive user behavior to increase self-serviceProvide advice and guidance on applications and systemsParticipate in the continued optimization of the global TECH Service DeskAct as users' advocates in TECH and follow through on tickets.Do you want to know more about us?
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