German Speaking Technical Support Advisor | [Sbg793]

Responsibilities: Analyze and evaluate users' specific account setups and previous interactions to recommend solutions.Troubleshoot technical questions including software, hardware, and logistic questions.Escalate complex issues and provide context to the reason for the escalation.Requirements: Native level of German and C1 level of English.Previous customer-facing experience (B2B or B2C).Prior experience in multi-channel customer support.Experience working within a metric and target-focused work environment.Excellent listening and communication skills, written and verbal.Demonstrated ability to work through complex technical problems.Strong attention to detail.On offer: Full-time (39 hours/week) with a rotative schedule from Monday to Sunday (2 free days per week).Competitive salary.Referral Program: Bring a Friend and get a Referral fee.Full relocation package including flight ticket, taxi to the airport, and taxi from the airport in Spain to your new accommodation.PCR test cost compensation.Accommodation: Nice individual studio in a residence with gym, swimming pool, cafeteria.Support with private health insurance.Continuous training and development program.Start-up project with an excellent work environment, great colleagues, social arrangements, and personal development.Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team.To find out more about this great opportunity and many others, get in touch with the Importante empresa team. We have options for speakers of many languages across Europe with positions based in Athens, Thessaloniki, Limassol, Lisbon, Porto, Malta, and elsewhere.

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