Are you fluent in German and passionate about providing technical support? Elevate your career as a German-Speaking Technical Customer Advisor in Sofia, the bustling hub of technological innovation! Our cutting-edge software company is seeking talented individuals with a strong technical background to join our dynamic team. With a comprehensive relocation package, competitive salary, and robust health and life insurance benefits, this role offers an exciting opportunity for career growth and professional development. Immerse yourself in Sofia's vibrant tech community while making a meaningful impact in the software industry.
About Us: At the forefront of innovation, our software company is dedicated to revolutionizing the digital landscape. In Sofia, our office serves as a hub for creativity and collaboration, where talented professionals come together to drive technological advancements. Join us as we pave the way for groundbreaking solutions that shape the future of software development.
Position Overview: As a German-Speaking Technical Customer Advisor, you will be the first point of contact for customers seeking technical assistance, leveraging your expertise to provide exceptional support and resolve issues efficiently.
Key Responsibilities: Technical Support: Provide prompt and efficient technical assistance to customers via phone, email, and chat, addressing inquiries and troubleshooting software-related issues. Problem Solving: Utilize your technical expertise to diagnose and resolve complex technical issues, ensuring a seamless customer experience. Customer Engagement: Engage with customers in a professional and courteous manner, building rapport and fostering positive relationships through effective communication. Product Knowledge: Develop a deep understanding of our software products and services, staying updated on new features and functionalities to provide accurate information to customers. Documentation: Maintain detailed records of customer interactions, including troubleshooting steps and resolutions, to facilitate knowledge sharing and continuous improvement. Qualifications: Fluency in German: Exceptional proficiency in both written and spoken German is essential for effective communication with German-speaking customers. Technical Background: Prior experience in a technical role, such as technical support or software development, is required to effectively troubleshoot and resolve technical issues. Problem-Solving Skills: Strong analytical and problem-solving skills are essential for diagnosing and resolving complex technical issues efficiently. Relocation Package: Seamless Transition: Our relocation package includes flight tickets to Sofia and accommodation assistance, ensuring a smooth transition for international candidates. Perks: Competitive Salary: Enjoy a competitive salary that reflects your technical expertise and contributions to our team's success. Health and Life Insurance: Prioritize your well-being with comprehensive health and life insurance coverage, providing peace of mind for you and your loved ones. Career Growth: Access opportunities for career advancement and professional development within our innovative software company, with ongoing training and support. Tech Community: Immerse yourself in Sofia's thriving tech community, networking with industry professionals and staying abreast of the latest technological trends and advancements. Ready to take your technical skills to the next level in Sofia's dynamic tech scene? Submit your application, including your CV!
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