German-speaking Support Expert
Job details:Location: Barcelona
Job type: Office-Based
Discipline: Customer Service
Reference: 34000
Contact Name: Karina Mayer
Job description:Our Partner in Barcelona is currently looking for German Support Experts.
We are recruiting tech-savvy experts to support the users of a world leader company in technology services. Tech-savviness is a requirement and we have learned from experience that the most successful experts are those that love the internet and are comfortable researching topics online.
As a Technical Support Expert your responsibilities will be:Analyze and evaluate users' specific account setups and previous interactions to recommend solutions.Troubleshoot technical questions including software, hardware, and logistic questions.Escalate complex issues and provide context to the reason for the escalation.Requirements:To be successful in this role you need:Native level of German and C1 level of English.Previous customer-facing experience (B2B or B2C).Prior experience in multi-channel customer support.Experience working within a metric and target focused work environment.Excellent listening and communication skills, written and verbal.Demonstrated ability to work through complex technical problems.Strong attention to detail.What do we offer:Full-time (39 hours/week).Permanent Contract.Relocation package: Flight tickets and 600€.Schedule (rotative): between 08.00 and 22.00, from Monday to Sunday (2 free days per week). Work from office in Barcelona.Salary: 22.000 € gross/year.Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project).Continuous training and development program.Employment with the world's largest provider of contact center services.Excellent work environment, great colleagues, social arrangements and personal development.Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team.About Multilingual Jobs Worldwide:We are a leading multilingual recruitment specialist agency, with businesses from all over the world, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain, and more. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.
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