The Company Our client is a multinational business process outsourcing and consultancy company with over 100000 employees in 50+ countries serving over 1300 brands. With a blend of online and digital technology, this firm uses the skills of their people to create loyalty building customer and client relationships worldwide. For their office in Barcelona we are now looking for a German speaking Supervisor.
The Role As a supervisor you will liaise with the external client as well as with the internal operational team. Your task is to create a stimulating work environment to continually increase the improvement and results of your team. You will work closely with your team to improve individual and department KPI performance. It will be your responsibility to analyse performances and make sure your team has the tools and knowledge they need to deliver their targets. Coaching, training and motivating your team will be a big part of your job.
Responsibilities Empower team performance to meet sales objectivesMotivate and coach your teamControl and drive KPIsReporting to the management and weekly review calls with managersOrganize regular meetings to give feedback on team performance, upcoming changesMaintain contact with the customer regarding casesCall Monitoring/ call coachingRequirements Fluent English and GermanResults and success orientatedPrevious management experience in a call centreAbility to handle high volumes of work under pressureExcellent problem solving and decision-making capabilitiesAbout Talingual As a job-seeker you can benefit from Talingual's extensive experience - we have successfully placed thousands of candidates in new roles across Europe and we have all previously been in your position as an international job-seeker. We work with leading international employers who offer compelling employment opportunities in a wide variety of roles and locations. We add value to your job search by reviewing your CV, identifying your strengths as a candidate, discussing your preferences with you, preparing you for interviews, and providing relocation advice. You can expect your Talingual recruiter to provide you with honest and clear guidance in a friendly and supportive way. See more at talingual.com
About Company Talingual is a specialist multilingual recruitment agency. We find language talent for our clients across Europe, the Middle East, Africa and Asia. We work closely with our candidates to ensure they are well informed and prepared to transition into their new roles.
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