German-speaking Junior IT-Support to beautiful Malaga Job details: Location: MálagaJob type: PermanentDiscipline: Customer ServiceReference: 35285Contact Name: Michele AmendJob description: We are now looking for German speakers to join the IT Support team for our client in Malaga! Are you passionate about providing prime service to your colleagues in a fast-moving environment, where no two days are the same and the demand for quick high-quality service is high? Then this is your chance to be part of the exciting journey in developing the global Frontline Support Services department into a true service organization that provides service excellence to colleagues across the world.
Your Personality: As a person, you thrive in a dynamic and ever-changing environment where no two days are ever the same. You will communicate with many different users across cultures, so it is essential that you have excellent communication skills and are able to meet the users at their level of competence. In addition, you must be able to show understanding and empathy for the users' situation and guide them through a solution, while setting clear expectations for the user in the process. You see challenges rather than problems and gain energy by talking to users and helping them solve their issues.
Let us help you grow!
The Department: The department has around 60 employees, so we put a lot of energy into generating a great sense of team spirit alongside a high degree of ownership and dedication to providing service excellence to our customers. Therefore, it is important to us that you are a natural team player looking for the chance to contribute with your service-minded, positive and proactive attitude. We take pride in training our new colleagues intensively.
We offer a thorough onboarding program to ensure that both you and your colleagues are happy from day one. You start out with a buddy, who will assist you getting ready and prepared for your new role. Joining our client, you will experience a dynamic work environment with a positive and informal atmosphere.
Your Responsibilities: You will have a key position in providing IT support to their more than 2000 fashion stores in Europe. We are responsible for solving incidents and service requests to ensure that our colleagues can focus on their responsibilities.Ensure that all registration is done according to guidelines (ITIL)Drive user behavior to increase self-serviceParticipate in the continued optimization of the global IT Service DeskAct as users' advocates in IT and follow through on tickets.Your Qualifications: Experience with POS systems would be an advantageBasic grasp in troubleshooting hardware and software productsUnderstanding network conceptsGood analytical and problem-solving skillsOutstanding interpersonal skills and great team playerStrong communication skillsMust be able to accommodate a flexible work schedule/some weekendsFluent in written and spoken EnglishFluent in written and spoken GermanAffinity and flair for IT / technical solutionsYour Benefits: Private health insurance after 6 months.25 vacation days + 10 National Holidays that are added to your vacation allowance€120 voucher to spend on clothes from our brandsOpportunity to buy clothes from our brands every season at more than 50% discountCantina service in the office. Bestseller pays 70% of the monthly priceRegular social events and team building activitiesPossibility to work 2 days a week from homeAbout Multilingual Jobs Worldwide: Multilingual Jobs Worldwide is a leading multilingual recruitment specialist agency matching European-speaking talent with the most exciting jobs all over the world. Over the past 2 years, we have recruited and helped over 1200 multilingual speakers to land their dream job with our partners in over 28 different countries.
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