German-speaking Customer Support Agent to SpainWe are looking for a German-speaking Customer Support Agents to work in sunny Barcelona!Our clients belong to the top 500 business companies in the sectors IT, telecommunications, ecommerce, automotive, and financial services.We are a multicultural company collaborating with employees from over 29 different nationalities.We offer a great work environment, modern offices, a dynamic and young approach, with true career opportunities.ResponsibilitiesTake incoming user requests B2C (via telephone/email, log call details onto case management systems and provide response and resolution within SLA to customer)Solve requests/incidents that require a higher level of technical knowledgeSupport technical enquires and manage incidents of the client's product, car electrical chargers.Progress / close service requests to a satisfactory conclusion on call management systemProactively update customers with status and resolution progressEscalate potential service issues to appropriate levelEnsure contractual SLA is maintainedRespond to any reasonable task posed by the assigned managerAchieve an excellent customer satisfaction levelYour ProfileHave a proficient or bilingual level of German and advanced level of EnglishPossess excellent customer care skills, knowledge and awarenessHave adequate professional experienceAre able to implement and manage changes in processesAre responsible and possess independent work habitHave good communication and team skills, flexibility and stress resistanceFollow the security rules of the company.The offer:Full time 39 hours/week permanent contract: Monday to Sunday, rotative dayshifts.Initial training (first 4 weeks): Monday to Friday from 09:00 to 18:00Salary 22. 000 euros gross/year + up to 2. 000 euros gross/year in bonusCentral location in BarcelonaBring-a-friend (referral) bonus opportunitiesCareer development programs, specialized courses, and language classesIf you feel you don't check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it's this or another role.We are a leading multilingual recruitment specialist agency, with businesses from all over the world, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain, and more.Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. We have offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries. To add multiple emails please separate with a comma (,) You're about to be taken to the employer's website to complete your application. Please either log in, or enter your name and email address before we re-direct you Registered Successfully!!!. We have sent you a confirmation email to your email address. Apply close You must sign in / sign up to save or apply to job opportunities. Expand the list by clicking the grey arrow and select your individual fluent language skills Western European Languages Basque Catalan Dutch English Flemish French Gaelic German Greek Italian Luxembourgish Maltese Portuguese Portuguese (Brazilian) Spanish Swiss German Turkish Welsh Nordic Languages Danish Finnish Icelandic Norwegian Swedish Eastern European Languages Albanian Armenian Azeri Belarusian Bosnian Bulgarian Chechen Croatian Czech Estonian Georgian Hungarian Kosovan Latvian Lithuanian Macedonian Moldovan Polish Romanian Russian Serbian Slovak Slovenian Ukrainian Asian Languages Bahasa Cantonese Cebuano Hokkien Ilocano Indonesian Japanese Korean Malay Mandarin Mongolian Nepali Pilipino Sinhalese Tagalog Thai Vietnamese Indian Languages Baluchi Bengali Brahui Gujarati Hindi Malayalam Mirpuri Pahari Punjabi Sylheti Tamil Urdu Kannada Middle East Languages Arabic Dari Farsi Gulf States Arabic Hebrew Iranian Iraqi Arabic Kurdish Kurdish-Arabic Kurdish-Sorani Pashto Persian Sorani Syrian Turkmen African Languages Afar Afrikaans Akan Amharic Bambara Bata Bemba Berber Hassaniyya Hausa Igbo Ilongo Kinyarwanda Krio Lingala Somali Sotho-Sesotho Swahili Tamasheq Tigrinya Xhosa Yoruba Zulu Other Languages Latin Sign Language Tetum Are you eligible to work in the UK/EU ? I would like to receive updates from Multilingualvacancies. I have read and accepted the Multilingualvacancies Terms & Conditions .
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