German speaking Customer Support Advisor Schedule: Full Time (39 hours/week), Monday to Sunday (2 days off per week, and 2 weekends off per month). Hours from 2:00 p.m. to 10:00 p.m.
Overview of the company: Our client is a worldwide leader in customer experience management and contact centre business process outsourcing. Their company employs around 420.000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.
The client wants their employees to be inspired and motivated. Their main goal is to make them proud to belong to the company through job satisfaction and a great work environment.
Role As a key member of an international service team, you will interact with high-level clients of one of Europe's leading digital banks, providing savings advice and introducing innovative banking products with high returns. You will communicate with bank customers through various channels, including calls, emails, WhatsApp, and chat platforms. Your role will involve providing top-notch customer service and informing clients about innovative digital banking products in the German market. You will handle a wide range of banking-related queries, including account openings, password resets, transfers, and more, ensuring that customers receive exceptional support. Besides this you will promote and introduce a diverse range of banking products to our valued customers.
Requirements To be successful in this role you need:
Native level of German and fluent English
Previous customer facing experience (B2B or B2C) desired
Excellent listening and communication skills, written and verbal
Strong attention to detail
Permanent contract.Continuous training and certifications within products.Employment with the world's largest provider of contact centre services.Excellent work environment, great colleagues, social arrangements and personal development.Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team.About Talingual As a job-seeker you can benefit from Talingual's extensive experience - we have successfully placed thousands of candidates in new roles across Europe and we have all previously been in your position as an international job-seeker. We work with leading international employers who offer compelling employment opportunities in a wide variety of roles and locations. We add value to your job search by reviewing your CV, identifying your strengths as a candidate, discussing your preferences with you, preparing you for interviews, and providing relocation advice. You can expect your Talingual recruiter to provide you with honest and clear guidance in a friendly and supportive way. See more at talingual.com
About Company Talingual is a specialist multilingual recruitment agency. We find language talent for our clients across Europe, the Middle East, Africa and Asia. We work closely with our candidates to ensure they are well informed and prepared to transition into their new roles.
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