German-speaking Customer Service Agent in the Fashion Retail Industry – Barcelona Are you fluent in German and have a flair for fashion, dreaming of living in the lively city of Barcelona?We invite you to be part of our team, where fashion-forward thinking and customer service excellence merge!We're seeking passionate German-speaking Customer Service Agents to contribute to a renowned project in the fashion retail industry.German-speaking Customer Service Agent at a Prominent Fashion Retail Brand This brand, a leading figure in the global fashion retail sector, originated in the late 20th century and is celebrated for its trend-setting designs and contribution to modern fashion.Known for its sophisticated and contemporary style, the brand has made a significant mark in the fashion world, bringing innovative and stylish apparel to customers worldwide.Your Profile: - Proficiency in German and English.- Knowledge of IT platforms, tools, and apps, with Windows/MS Office skills being advantageous.- A customer-first approach with a keen eye for fashion.- Strong listening abilities and problem-solving skills.- Independent work ethic, adaptable and a collaborative team spirit.? Your Responsibilities: - Deliver exceptional customer service through phone, email, chat, and other platforms, focusing on fashion retail.- Rapidly absorb information about our range of fashion products and services.- Accurately record call details in management systems, ensuring solutions meet our service level agreements.- Keep abreast of the latest in service, product knowledge, and fashion trends.- Support your team members and engage in collaborative projects with supervisors.- Participate actively in team meetings, fostering a constructive and inclusive workplace.Perks & Benefits: - Full-time contract.- Competitive salary with potential for performance-related bonuses.- A dynamic, multicultural team environment.- Assistance with relocation and a comprehensive welcome package.- Comprehensive training on company policies and project specifics.- Career advancement opportunities and access to further training.- Referral bonuses through our "Friends Hunting" program.Location & Environment: - Based in the heart of Barcelona, renowned for its vibrant culture, architecture, and sunny climate.- Work amidst some of the industry's most forward-thinking digital technologies and strategies.Diversity & Inclusion: We believe in the strength of diverse perspectives and encourage applications from individuals of all backgrounds.If you're passionate about fashion and customer service but don't meet every qualification, we still want to hear from you.We are dedicated to creating a diverse, inclusive, and supportive workplace where you can thrive.Embark on your fashion career journey with us in Barcelona – where style, innovation, and customer service meet!
