If you have a natural interest and passion for sports and outdoor activities this is the job for you. We are interested in people with a free and sports oriented spirit with a strong and professional customer service mindset. All applicants should possess an interest in providing excellent costumer service, an optimistic mind-set,and the ability to work in a team atmosphere.**Responsibilities**:**Contact Management**:- Provide first class customer satisfaction at all times by taking necessary steps to assist and support our customers.- Update tickets in accordance with proper logging procedures.- Ensure correct presentation of the client's corporate and brand images in all interactions.**Knowledge Management**:- Attend all trainings to gain expert knowledge and understanding of all products and procedures relevant to the service.- Provide proactive feedback to team leaders regarding new solutions, potential escalations or service issues in order to proactively find solutions in cooperation with the company if not within WEBHELP guidelines.- Improve knowledge database by assisting in the documentation of product FAQ and updating evolving procedures.**We offer**:- Full-time and permanent contract- Salary: 19.000 euros gross/year + up to 3600 euros gross/year in bonus- Schedule: Monday-Friday, from 09:00 to 18:00- Internal Development Program- Brand discounts- Start date: Immediate- Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)***Requirements**:- German native level speaker- Fluent English- Self motivated- Team player- Active listening skills- Supportive person- Outgoing and open minded- The period of holiday entitlement is fixed by mutual agreement between the company and the employee.RRQ22-006563-1-GERMANY#J-18808-Ljbffr