.We are an innovative and rapidly expanding digital banking organization seeking customer-oriented individuals to join our team. As a Remote German-Speaking Customer Support Specialist, you'll be responsible for assisting our German-speaking clients with a variety of banking services, offering excellent customer support, and introducing them to our cutting-edge digital banking solutions. This is a fully remote position, but you must be residing in Spain.Role Summary:As part of this role, you will be responding to customer inquiries through multiple communication channels, such as phone, email, WhatsApp, and live chat. You will assist clients with a range of banking-related queries, including account issues, password resets, transaction assistance, and product information. No previous experience is necessary, as we provide all required training. We are seeking individuals with strong communication abilities, a customer-first approach, and the willingness to learn.Main Responsibilities:Customer Assistance:Provide excellent customer service to German-speaking clients via telephone, email, WhatsApp, and live chat.Address inquiries related to banking services, such as account setup, password recovery, and transaction-related issues.Guide customers through the digital banking platform and help them resolve their issues promptly.Ensure accurate and timely responses to all customer queries.Product Information:Inform customers about digital banking products and services designed for the German market.Clearly explain the features, advantages, and potential risks of different banking and investment products.Proactively offer appropriate banking solutions based on the customer's needs, while following regulatory guidelines.Administrative Tasks:Handle back-office duties, including managing customer emails, WhatsApp messages, and live chat inquiries.Assist with account changes, document management, and other administrative processes.Ensure all customer interactions are accurately recorded in the company's internal system.Compliance & Regulations:Adhere to all banking regulations, ensuring transparency and customer protection.Maintain ethical communication in line with regulatory standards.Keep up-to-date with regulatory changes in digital banking that apply to the German market.Performance & Quality:Meet or surpass quality and performance targets established by the company.Achieve customer service goals and sales objectives while ensuring a customer-first approach.Report any issues with the banking application and follow up on their resolution.Qualifications & Requirements:Language Proficiency: Fluent or native in German (C1 level or higher) with strong English skills. Knowledge of Spanish is a plus but not required.Location: Applicants must reside in Spain and have a reliable internet connection.Education: High school diploma or equivalent required; additional education incustomer service or finance is beneficial but not mandatory