We are a growing international digital banking company, looking for enthusiastic, customer-focused professionals to join our team. As a Remote German-Speaking Customer Service Advisor , you will play a key role in supporting our German-speaking clients, helping them with their banking needs and introducing them to innovative digital banking solutions. This is a fully remote role, but you must be located in Spain.
Position Overview:
In this role, you will handle customer inquiries via phone, email, WhatsApp, and live chat, ensuring a positive experience for our clients. Your responsibilities will include addressing account-related issues, assisting with password resets, managing transactions, and offering relevant product recommendations. No prior experience is required, as comprehensive training will be provided. We are looking for candidates with excellent communication skills, a passion for customer service, and a willingness to learn.
Primary Responsibilities:
Customer Support: Deliver exceptional support to German-speaking customers through various channels, including phone, email, WhatsApp, and chat.
Assist clients with issues related to account setup, password recovery, transactions, and other digital banking services.
Guide customers in navigating the digital banking platform and solving their concerns efficiently.
Ensure all customer queries are handled promptly and accurately.
Product Information: Educate clients about our innovative digital banking products and services for the German market.
Clearly explain the features, advantages, and risks of various banking and investment products.
Recommend banking products based on customer needs, following compliance and regulatory requirements.
Administrative Support: Perform back-office tasks, including managing email and WhatsApp requests, and handling chat inquiries.
Assist with account updates, document management, and other administrative tasks.
Ensure all customer interactions and processes are accurately documented within internal systems.
Compliance & Regulations: Follow all internal and external regulations related to customer service, transparency, and protection.
Ensure all communication with clients complies with ethical and regulatory standards.
Stay updated on relevant changes to banking laws affecting the German market.
Performance & Quality: Meet or exceed company-defined performance and quality benchmarks.
Achieve customer service and sales targets while maintaining a customer-first approach when recommending products.
Identify and report any technical issues with the banking platform and ensure timely resolution.
Requirements & Qualifications:
Language Skills: Fluent or native in German (C1 level or above) and proficient in English . Knowledge of Spanish is an asset but not necessary.
Location: Must reside in Spain and have access to a reliable internet connection.
Education: Minimum requirement is a high school diploma or equivalent. Additional qualifications in customer service or finance are a bonus but not required.
Customer Focus: Strong communication skills with a customer-centric mindset and the ability to handle issues with patience and professionalism.
Tech Skills: Comfortable using digital platforms, with a quick ability to learn new systems.
Problem-Solving: Able to handle customer inquiries efficiently and think critically to resolve issues.
Attention to Detail: Strong organizational skills and accuracy in handling sensitive financial information.
Eager to Learn: Willing to participate in company-provided training to build expertise in digital banking.
Experience: Previous customer service or banking experience is welcome but not mandatory.
Benefits:
Competitive Salary: Attractive salary package based on experience and performance.
Health & Life Insurance: Private health insurance for you and your family, along with life insurance coverage.
Remote Work: Enjoy the flexibility of working from home anywhere in Spain.
Career Development: Opportunities for growth and career advancement within a fast-paced and evolving digital banking environment.
Team Environment: Be part of a supportive, multicultural team with regular virtual events and team-building activities.
Training: Full training and support to ensure you have all the tools you need to excel in your role.
Generous Paid Leave: Benefit from a generous vacation and holiday policy.
Why Join Us?
This is an exciting opportunity to become part of a fast-growing digital banking company, where you'll play an important role in helping customers and growing the business. You'll work in a flexible, fully remote environment while being based in Spain. We are committed to your personal and professional growth, providing you with everything you need to succeed.
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