We are a rapidly expanding international digital banking company, seeking enthusiastic, customer-focused individuals to join our team. As a Remote German-Speaking Customer Support Advisor, you will be responsible for delivering exceptional service to our German-speaking clients, resolving inquiries, and promoting cutting-edge digital banking products. This role is fully remote, but you must be based within Spain.
Role Overview:In this position, you'll provide customer support through multiple channels, including phone, email, WhatsApp, and live chat, ensuring an excellent experience for our clients. You'll handle various banking-related inquiries, such as account management, password resets, money transfers, and product recommendations. Prior experience is not required, as comprehensive training will be provided. We are seeking individuals who are strong communicators, problem solvers, and eager to learn.
Key Responsibilities:
Customer Service:Deliver outstanding support to German-speaking customers via phone, email, WhatsApp, and chat.Assist clients with queries related to digital banking services, such as account creation, troubleshooting password issues, and transaction questions.Provide guidance to customers using the digital banking platform, ensuring a smooth experience.Respond promptly and accurately to customer inquiries.Product Expertise:Educate customers on innovative digital banking solutions tailored for the German market.Clearly communicate the features, benefits, and potential risks of different banking and investment products.Offer relevant banking products based on customer needs while following all regulatory guidelines.Back Office Support:Manage back-office functions, including handling emails, WhatsApp inquiries, and chat requests.Assist with administrative tasks, such as processing account updates and handling documentation.Ensure all customer interactions are properly documented within the internal system.Regulatory Compliance:Adhere to all internal and external banking regulations to ensure transparency and customer protection.Ensure communication with clients complies with all ethical and regulatory standards.Stay informed on the latest updates in digital banking laws affecting the German market.Quality & Sales Targets:Maintain or exceed established performance and quality benchmarks.Achieve defined service and sales targets while maintaining a customer-first approach when offering products.Report and follow up on any issues or irregularities with the banking application to ensure swift resolution.
Qualifications & Requirements:
Language Proficiency: Native or fluent in German (C1 level or above), with solid English skills. Spanish language knowledge is a plus but not required.Residency: Must be located within Spain and have access to a reliable internet connection.Education: A high school diploma or equivalent is required. Higher education or certifications in customer service or finance are beneficial but not mandatory.Customer Focus: Strong communication skills and the ability to handle client issues with empathy and efficiency.Technical Aptitude: Confident in using digital platforms, with the ability to quickly adapt to new systems and technology.Problem-Solving Skills: Capable of resolving customer queries efficiently and effectively.Attention to Detail: Highly organized with a strong focus on accuracy when managing sensitive financial data.Willingness to Learn: Motivated to gain knowledge in digital banking through training provided by the company.Experience: No previous customer service or banking experience is necessary, although it is advantageous.
Benefits Package:
Competitive Compensation: A competitive salary based on experience and performance.Health & Life Insurance: Comprehensive health coverage for you and your family, along with life insurance benefits.Remote Work: Work comfortably from your home anywhere in Spain.Career Growth: Opportunities for professional development and career advancement within the fast-growing digital banking sector.Collaborative Culture: Be part of a supportive and diverse team, with regular virtual team-building activities and events.Training & Development: Full onboarding and training to ensure you are equipped with the skills to excel in your role.Paid Time Off: Enjoy a generous paid leave policy, including holidays and vacation time.
Why Work With Us?If you're passionate about delivering excellent customer service and eager to work in the ever-evolving digital banking industry, this is the perfect opportunity for you. You will be part of a collaborative, innovative, and growing team, working remotely from anywhere in Spain. We are dedicated to your success and will provide all the necessary tools and support to help you thrive.
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