.We are a rapidly expanding international digital banking company, seeking enthusiastic, customer-focused individuals to join our team. As a Remote German-Speaking Customer Support Advisor, you will be responsible for delivering exceptional service to our German-speaking clients, resolving inquiries, and promoting cutting-edge digital banking products. This role is fully remote, but you must be based within Spain.Role Overview:In this position, you'll provide customer support through multiple channels, including phone, email, WhatsApp, and live chat, ensuring an excellent experience for our clients. You'll handle various banking-related inquiries, such as account management, password resets, money transfers, and product recommendations. Prior experience is not required, as comprehensive training will be provided. We are seeking individuals who are strong communicators, problem solvers, and eager to learn.Key Responsibilities:Customer Service:Deliver outstanding support to German-speaking customers via phone, email, WhatsApp, and chat.Assist clients with queries related to digital banking services, such as account creation, troubleshooting password issues, and transaction questions.Provide guidance to customers using the digital banking platform, ensuring a smooth experience.Respond promptly and accurately to customer inquiries.Product Expertise:Educate customers on innovative digital banking solutions tailored for the German market.Clearly communicate the features, benefits, and potential risks of different banking and investment products.Offer relevant banking products based on customer needs while following all regulatory guidelines.Back Office Support:Manage back-office functions, including handling emails, WhatsApp inquiries, and chat requests.Assist with administrative tasks, such as processing account updates and handling documentation.Ensure all customer interactions are properly documented within the internal system.Regulatory Compliance:Adhere to all internal and external banking regulations to ensure transparency and customer protection.Ensure communication with clients complies with all ethical and regulatory standards.Stay informed on the latest updates in digital banking laws affecting the German market.Quality & Sales Targets:Maintain or exceed established performance and quality benchmarks.Achieve defined service and sales targets while maintaining a customer-first approach when offering products.Report and follow up on any issues or irregularities with the banking application to ensure swift resolution.Qualifications & Requirements:Language Proficiency: Native or fluent in German (C1 level or above), with solid English skills. Spanish language knowledge is a plus but not required.Residency: Must be located within Spain and have access to a reliable internet connection.Education: A high school diploma or equivalent is required
