German Speaker, Customer Support Advisor (Madrid, Spain W/ Relocation Package)

Madrid is calling!

Speak German? Love communicating and looking for a new challenge?
At Cross Border Talents, we are searching for Customer Support Specialists to work for a multinational company in Madrid.
We are looking for fluent speakers in German. Are you looking to build your career in the Customer Service Industry? Kick-start your career today!
Responsibilities:
Customer service related to banking issues, account opening, access password locks, transfers, etc.
Back office management such as answering emails, WhatsApp, etc.
Offer of banking products.
Comply with the requirements of transparency, service information (purpose, characteristics, and risks of the different investment products) and client protection reflected in the regulations, both internal and external, that apply to this type of product.
Report and follow up on anomalies that arise in the application.
Comply with the quality standards and sales objectives defined by the entity.
Requirements Academics:
MS Office (Excel, Word, PowerPoint, Access).
German: C1 level minimum.
Skills and Competencies:
Customer orientation, empathy, and active listening.
Excellent communication skills, oral and written.
Analytical capacity and facility to acquire new knowledge autonomously.
Commercial capacity, social skills, and dialogue with clients, companies, or groups.
Problem resolution.
Teamwork.
Proactive attitude.
Results-oriented.
Ability to plan, organize, and work under pressure.
Initiative, autonomy, and 'I can' attitude.
Flexibility and adaptability to changing environments and new technologies.
Experience:
Valuable (not exclusive) experience in banking.
Benefits: 38.5 hours/week, Monday to Sunday (2 days off per week, and 2 weekends off per month). Hours from 2:00 p.m. to 10:00 p.m.
Indefinite contract.
Salary: €20,730 gross/year.
Annual vacations: 32 calendar days.
Opportunity to work with the largest service provider in the world.
Real possibilities of growth within the company.
Apply now!

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