German Speaker - Customer Service RepresentativeWe are currently looking for a German Speaking Customer Service Representative to join us at our facility in Asturias (Spain).
The purpose of this position is to receive and process customer orders and to provide service information to external customers or potential customers on various types of customer orders, including complex and/or export orders, to ensure customer satisfaction.
Key responsibilities: Act as a primary point of contact for existing and potential external customers, acting as a subject matter expert for internal escalations (understanding the business model, the internal relationships, and its decision-makers).Manage customer service inquiries to ensure requirements are met. Receive and process regular and complex orders. Proactively notify late orders due to product availability or transportation issues.Make root cause analysis, solve problems, and process customer complaints and returns, according to the Complaint Management process and return policies. This involves deliveries, payments, and invoices issues, amongst others.Actively monitor open orders to ensure that deliveries arrive at the customer on time, as committed. Perform quality control checks and take subsequent corrective actions.Ensure quality data integrity and accuracy: customer master data maintenance, materials, invoicing, inventory management, reconciliation, transfer pricing, etc.Liaise with various internal and external stakeholders: sales, logistics, supply chain, credit controllers, data management team, carriers, warehouse, and customers.Key requirements: +2 years of experience in a customer-oriented positionBachelor's degree or equivalent through experienceAdvanced fluency in German and English language skills.Computer knowledge: Proficient in Word and Excel. Good knowledge of SAP.Skills: Problem-solving, analysis, organization, customer focus, active listening and good communication skills, multitasking, oriented to quality and building collaborative relationships.
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