German Sales Team Leader/ Supervisor - Valencia, Spain [T-161]

As a Supervisor on our team, you will:Monitor and report team performanceGive agents feedback on their individual and motivate team membersKeep track of each agent's trainingParticipate in the recruitment process close to HR DepartmentOrganize and optimize shiftsMake sure processes and procedures are up to date and adhered to take overflow calls/ticketsTake incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts), log call details onto call management systems and provide response and resolution within SLAGuide on selling techniques for complex outbound driven salesMaintain knowledge and expertise associated with applications specific to individual customersRequirements:Are bilingual or proficient in German plus advanced level of EnglishAre talented to grasp a situation with many stakeholders and team membersHave excellent communication skillsHave previous experienceCan implement and manage changeHave a high customer care orientationPoses project management skillsAre able to develop personal and professional skillsHave IT knowledge and skillsHave business knowledge and are commercially drivenHave working knowledge of IT Platform, equipment, and applications: Windows/MS Office/internet configurationHave fun facing challenges and overcoming unbeatable obstaclesBenefits:Full-time contract, 39 hours/week: Monday to Friday 8:30-17:30Friends hunting (referral) bonusGreat office location in BarcelonaFull paid training about the company and the project you will be working onCareer development program and specialized coursesOpportunities for a career abroad through the International Mobility Program
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