Job Description:Your Role:We're looking for sales experts providing travel advice, reservation solutions, and partner offers for IHG customers. Passionate people who are willing to learn and develop to be the best in an ever-evolving role. Through your creative decisions, market insight, and the help of our tools, you will deliver a unique travel experience to your guests and drive revenue for your partners.Our Client:The main purpose of the InterContinental Group (IHG) is to create Great Guests Love. With 710,000 rooms in over 5,000 hotels in nearly 100 countries, IHG is one of the most prestigious and well-known brands in the world. The 12 distinctive brands offer unique experiences to each different client, allowing everyone a great night's sleep.Responsibilities:Provide an industry-leading voice reservation experience by handling contacts via phone and other mediums to match products with guest needs resulting in revenue generation, brand preference, and customer loyalty.Provide a seamless customer experience through effective use of information and tools.Answer questions regarding prices, reservation details, or payment conditions.Assist guests with all questions relating to pre, in, or post travel concerns.Seek opportunities to improve individual and team performance.Help team and colleagues stay motivated and deliver on goals.Your Profile:Native level of written and verbal communication skills in German.Good knowledge of the English language.High school diploma or higher (preferred).Travel experience desired.Previous call center experience in a sales and/or customer service capacity.Good communication skills.Social intelligence: empathy, self-awareness, cultural sensitivity.Strong web-based navigation skills.Ability to embrace technological and organizational changes.Ability to use tools and resources to represent the geographical needs of the caller.Our Offer:Excellent work opportunity in a leading multinational company.Stable work and career progression.Intensive training and integration phase.Private health insurance since day one in the company.Reimbursement of your initial flight costs and airport pick up.Annually complimentary return flight to your home country (within Europe).Possibility to live in one of our company apartments.Complimentary organized sport activities and events.#J-18808-Ljbffr
