Step into the Role of a Technical Customer Support Specialist!
Join a team that values creativity, problem-solving, and collaboration in a fast-paced, dynamic environment.
This is the career move you've been looking for!
About Us: We're committed to providing outstanding technical support to our clients and their customers.
With innovation and quality at our core, our talented team ensures seamless service and support at every step.
Role Overview: As a Technical Customer Support Specialist, you'll be the primary point of contact for clients, resolving technical issues, and ensuring a smooth customer experience.
Your expertise in troubleshooting and personalized support will reinforce our reputation for exceptional service.
Key Responsibilities: Customer Engagement: Assist clients via phone, email, and chat, addressing technical inquiries with efficiency and expertiseTechnical Solutions: Diagnose and resolve technical issues, offering tailored solutions to meet customer needsTeam Collaboration: Work closely with colleagues to ensure fast issue resolution and continuous improvement in the customer experienceData Accuracy: Maintain up-to-date customer records and service logs for smooth service deliveryExceptional Service: Consistently provide high-quality interactions that build trust and customer loyaltyRequirements: Proficiency in German (C2 level)Proficiency in English (B2 level)EU citizenship or a Spanish residency cardAt least one year of experience in Technical Customer Support or a related role.Strong analytical, leadership, and communication abilitiesDesire to learn and advance in the fieldWhy join us: Competitive Salary: Your expertise and dedication are rewardedLanguage Bonus: Additional rewards for your language proficiencyMeal Allowance: Daily support during your work hoursHealth & Life Insurance: Comprehensive benefits for your well-beingCollaborative Team: Be part of a communicative and supportive work environmentRelocation Assistance: Smooth transition support for your moveOnsite Work: Engage and grow in a collaborative office environmentReady to Elevate Your Career? Apply now to take your technical support career to new heights while delivering exceptional customer experiences!
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