Your candidacy is currently being considered for a requisition for an Alight Inc group company. As you may be aware, Alight has announced intent to divest its Payroll & Professional Services business to HIG Capital.
After the transaction closes, this position will be aligned to the new Payroll & Professional Services owned by HIG Capital ( Divested Group').
By applying for this position which will be with the Divested Group company, you understand and agree to the information you submitted for your application with Alight being shared with the Divested Group company.
In addition, if you are made an offer of employment, it will be contingent on your undergoing and successfully completing a background check consistent with the Divested Group company employment policies.
THE ROLE :
To contribute and be part of the team responsible for the support and execution of data management / customer services activities, ensuring that output is accurate and on time.
Your responsibilities will be focused on HR Administration processes and Customer Care services and you will be flexible supporting either as or when required.
RESPONSIBILITIES
Use HR Administration expertise to advise upon client queries / issues and ensure a good understanding of Client specific processes and tasks
Independently perform Data Management or Customer Service activities as per the agreed calendar and KPIs
Ensure Data Management is performed accurately and on time
Ensure Tickets and Calls are responded within SLA timescales and to a high standard
Follow Detailed Working Instructions (DWIs) and highlight any gaps / inconsistencies in the documentation. Also support the updating of DWIs
Proficient in using systems and tools
SOC Controls completed on time and with the necessary evidences
Conduct Knowledge Transfer sessions related to Client / Country specific processes and ensure the audience has understood and can put into practice
All system issues / defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and / or Products can investigate
Highlight to Service Manager any deviations from the standard scope of service
Ability to recognize and deal appropriately with sensitive and confidential information
Successful completion of all learning objectives
Time Recording to be completed accurately and on time
Alight Security Standards are adhered and followed
Contribute to team meetings and raise any issues immediately to your Service Manager
Ensure you are up to date with all Alight HR announcements and communications
Build good relationships with all lines of businesses where appropriate
Update internal stakeholders, when needed, in a timely and accurate way
Participates in projects and activities as needed and assigned
REQUIREMENTS
Good knowledge of MS Office tools such as Excel, Word, and PowerPoint
Flexibility to support a global and fast paced environment
Attention to detail
Excellent written and verbal skills in both English and German
Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures
1 year experience in Customer Care and / or HR Administration
Very good knowledge and understanding of Alight and Client specific HR Admin / Customer Care processes
Essential
High School / University diploma or equivalent
HRIS knowledge
High level of English spoken and written allowing every day work communication in this language
Additional language(s) as required for a specific position
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
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