Do you speak native German and do you want to work from home and help fellow gamers?Join our customer and help us continue building on the principle of Gamers Helping Gamers: connect with your fellow geeky agents, work comfortably from your own home, and discover what it is like to provide support for some of the most popular games in the world.Tasks As a player support agent, your duties will include but not be limited to:Help players with account issues (compromised accounts, updates, etc.)Resolve issues regarding refunds, purchases not going through, etc.Assist players resolve technical problems with the gameAnswer gameplay inquiries and help sort out gameplay issuesCheck updates & newly released content for the game you're supportingTake assigned training modules to help you improve even further in your jobAttend your weekly meeting with a team of 10-15 fellow agents and your managerIn short, you will be responsible for helping players of this popular video game resolve their issues and continue enjoying the game that they love.You will start your first week(s) by going through training with your fellow new agents, to make sure you are prepared for the challenges ahead. And, of course, you will be paid as if you were already working during your training.Requirements Job requirements:You can write excellent GermanYou speak English at a nearly native levelYou are available to work full-time and in a fixed scheduleYou have in-depth knowledge about gaming and you love anything related to video gamesYou own a PS4, or an Xbox One, or a modern(-ish) gaming PC/laptopYou are a fast learner, you take initiative and are awesome at troubleshootingYou have a dedicated quiet workspace located within your own residenceExperience in a Customer Service environment or an international business setting is a plus!Hardware requirements:An internet speed minimum of 1 Mb/s download and 0.5 Mb/s upload internationallyA minimum of 6 GB RAM memory, with a 64-bit Windows 8 or newer version or MacOSAn i5 processor (2.8 Ghz or faster), or better/similar, max. 3 years oldA 2-monitor set-up is a big plus (but not required for all positions)A Radeon R7 240 Graphics card or better/similarA (smart)phone usable for two-factor authentication that runs at least Android 4.4 or newer or Apple iOS 10.0 or newerBenefits A position at a fast-growing company with ambitious A-level clientsA casual, international environment where you'll work with people from over 40 different nationalitiesFlexibility; working remotely means being able to work from anywhere in the worldNo time wasted commuting between home and workTop-notch tools, training, and colleaguesLocation 100% Work from home#J-18808-Ljbffr
