Do you speak native German and do you want to work from home and help fellow gamers?
Join our customer and help us continue building on the principle of Gamers Helping Gamers: connect with your fellow geeky agents, work comfortably from your own home, and discover what it is like to provide support for some of the most popular games in the world.
Tasks As a player support agent, your duties will include but not be limited to:
Help players with account issues (compromised accounts, updates, etc.)
Resolve issues regarding refunds, purchases not going through, etc.
Assist players resolve technical problems with the game
Answer gameplay inquiries and help sort out gameplay issues
Check updates & newly released content for the game you're supporting
Take assigned training modules to help you improve even further in your job
Attend your weekly meeting with a team of 10-15 fellow agents and your manager
In short, you will be responsible for helping players of this popular video game resolve their issues and continue enjoying the game that they love.
You will start your first week(s) by going through training with your fellow new agents, to make sure you are prepared for the challenges ahead. And, of course, you will be paid as if you were already working during your training.
Requirements Job requirements:
You can write excellent German
You speak English at a nearly native level
You are available to work full-time and in a fixed schedule
You have in-depth knowledge about gaming and you love anything related to video games
You own a PS4, or an Xbox One, or a modern(-ish) gaming PC/laptop
You are a fast learner, you take initiative and are awesome at troubleshooting
You have a dedicated quiet workspace located within your own residence
Experience in a Customer Service environment or an international business setting is a plus!
Hardware requirements:
An internet speed minimum of 1 Mb/s download and 0.5 Mb/s upload internationally
A minimum of 6 GB RAM memory, with a 64-bit Windows 8 or newer version or MacOS
An i5 processor (2.8 Ghz or faster), or better/similar, max. 3 years old
A 2-monitor set-up is a big plus (but not required for all positions)
A Radeon R7 240 Graphics card or better/similar
A (smart)phone usable for two-factor authentication that runs at least Android 4.4 or newer or Apple iOS 10.0 or newer
Benefits A position at a fast-growing company with ambitious A-level clients
A casual, international environment where you'll work with people from over 40 different nationalities
Flexibility; working remotely means being able to work from anywhere in the world
No time wasted commuting between home and work
Top-notch tools, training, and colleagues
Location 100% Work from home
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