.Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a German-English Travel Customer Service in support of Booking.Com working on site in Athens, Greece, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture. Eligible applicants must be a resident of and eligible to work in Greece. Relocation assistance is available. What You'll be Doing Do you have a passion for helping others and giving them peace of mind? In this role, you'll work to resolve the customer's issues before escalating to the next level. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Answer incoming communications from customers. Conduct research to provide answers for customers to resolve their issues. What You Bring to the Role Fluency in German and English. High school diploma or equivalent. 6 months or more of customer service experience. Recognize, apply, and explain your product or service knowledge. Computer savvy. Resident of or ability to immediately relocate to Athens, Greece and gain work authorization expediently. What You Can Expect Knowledgeable, encouraging, supporting, and present leadership. Diverse and community-minded organization. Career growth and lots of learning opportunities for aspiring minds. 25 days annual leave per year. Excellent premises during training and when you come to the site for employee engagement activities in Athens, Syngrou Fix metro station. Relocation assistance available. And yes...All the competitive compensation, performance bonus opportunities, and benefits you'd expect and maybe a few that would pleasantly surprise you. A Bit More About Your Role We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat, or email interactions. We trust you already have the necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere. You'll report to a Team Lead. You'll contribute to the success of the customer experience as well as the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology